Director, Meetings

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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PURPOSE OF POSITION

The Director of Meetings and Events will direct, manage, train and lead the Catering and Conference Services team to achieve success. Results are driven through maximizing and managing catering resources and efforts to ensure market growth in exceeding revenue targets and market share per account. Provide strong leadership, creativity, and interpersonal skills to a dynamic team. The Director of Meetings and Events will be accountable for the management and profitability of all aspects of the catering and conference departments, including maximizing revenues and profitability, controlling expenses and protecting the integrity of the guest experience. DOME will be responsible for establishing and maintaining rapport with guests prior to, during, and post-conference, both exceeding their expectations and encouraging repeat business. The Director of Meetings and Events is also responsible for acting as a liaison between the guest and operating departments to ensure successful meetings, and to generate repeat business.

ESSENTIAL FUNCTIONS

• Contributes to the strategy and planning activities of the catering function
• Identifies areas of improvement, initiates action steps and follow through on a timely basis.
• Prepare, implement and compile data for strategic sales plan, monthly BaCPAC Report, annual goals, forecasts and other reports as directed and/or required.
• Maximizes efficiency through proper scheduling and cost controls
• Develops and maintains best practices to ensure guest account objectives are defined and appropriate catering activities implemented
• Assists the catering and conference services Associates in developing account plans, detailing objectives, timescales and catering sales methods to support the defined account strategies
• Establishes, enhances, and maintains productive quality working relationships with key internal and external guests
• Keeps resort information relating to guest requirements, interests and catering activities up-to-date.
• Reviews guest base to determine new opportunities for account opportunity.
• Liaises with Director of Sales & Marketing to review the effectiveness of catering activities.
• Contributes ideas to improve the products and services offered

• Selects, trains, coaches and develops Associates to enhance performance and to meet the current and future needs of the department

Other: Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. In addition, attendance is required at all scheduled training sessions and meetings. Upon employment, all associates are required to fully comply with resort rules and regulations for the safe and effective operation of the resort's facilities. Associates who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without

reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Actively involved with sales solicitation of major accounts with particular emphasis on travel industry.
• Maintain awareness of current and future competitors' product, pricing and marketing programs so as to be in a position to proactively respond to market conditions.
• Establish and maintain accurate revenue forecasting procedures.
• Assists the members of the Sales team and other departments in securing business for all revenue gathering centers.
• Establish and implement training programs to improve performance and effectiveness of all Sales and Marketing personnel.

• Direct and coordinate the activities of the sales, catering, events, revenue and reservations staff to maximize revenues.
• Maintain accurate tracking of business sources and pattern to facilitate analysis of situations and development of plans.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, Opera and Delphi.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Set objectives for, guide and manage the provision of advertising, publicity and promotional services called for in the Marketing Plan.
• To prioritize marketing support according to prevailing and anticipated market conditions by allocating resources and funds against areas which will provide the resort with the most efficient revenue performance.
• Build positives working relationships with all departments of the resort, assure understanding of Marketing programs and the wants, needs, and expectations of customers/ guests.
• Participate in designated trade, service and community activities.

Additional Skills and Abilities

• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Strong analytical skills
• Strong presentation and platform skills
• Ability to use standard software applications and hotel systems; technology-savvy
• Ability to acquire and maintain relationships e.g., associates, customers, vendors
• Effective decision making skills
• Effective influence skills
• Strong consensus building skills
• Good negotiation skills
• Effective conflict management skills

• Effective change management skills
• Strong customer and associate relation skills
• Financial management skills e.g., ability to analyze P&L statements, develop operating budgets
• Knowledge of overall resort operations as they affect department
• Ability to effectively manage labor productivity
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Physical Demands

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems
• Must be able to exert well-paced ability to reach different outlets and other departments of the resort on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Education

• Bachelor's Degree is required.

Experience

• 3-5 years management experience in catering and conference services in similar sized luxury operation preferred

• Previous experience in Hawaii market is preferred
• Familiarity with food and beverage basics, menu planning and private/group event coordination and planning
• Looking for an individual who is proactive and will nurture and build effective teams, actively contributing to the selection, training, and retention of high caliber catering and conference Associates
• Adapts quickly and positively to new situations
• Ability to multitask and handle many items and demands at once
• Ability to satisfactorily communicate with guests, management and Associates to their understanding
• The individual must be a 'hands-on' manager, who is creative, innovative, energetic, and a clear thinker with the ability to analyze and resolve problems
• Knowledge of computers, catering software, and Microsoft Office programs

Licenses or Certificates

Not applicable.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Montage Hotels & Resorts standards. A conservative, simple and elegant style is preferred.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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