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Client Service Representative

3 months ago

Boston, United States Brown Brothers Harriman Full time

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Client Service Representative - Alternative Investments

POSITION SUMMARY

Working under direct supervision, the Client Service Rep-Alts (CSR) is an entry level position responsible for servicing and maintaining oversight of their assigned client relationships. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The CSR will assist more senior team members with oversight of operational production, client accounts, client conversions, reporting and analyses to ensure high client satisfaction

JOB DUTIES:

Client Service

  • Work effectively with to support client requests, deliverables and issue resolution
  • Effectively monitor and respond to client inquiries
  • Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
  • Provide filtering and escalation for client requests
  • Utilize relevant internal technology solutions to effectively manage and escalate client inquiries
  • Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary
Industry Knowledge
  • Develop an in-depth working knowledge in one of the core functions of service delivery - i.e fund accounting or custody. Relevant knowledge of the core functions includes:
Fund accounting:
  • Knowledge of and practical experience with general ledger systems including partnership accounting Knowledge of alternative funds (e.g. real estate, private equity, debt funds) structures Knowledge is required of consolidations, group structures and consolidation systems
  • Relevant IFRS and local GAAP knowledge Experienced in preparation of consolidated IFRS financial statements Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA)
Custody:
  • Knowledge of relevant regulatory framework under which depositary /custody duties are performed - i.e. local regulations and AIFMd
  • Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds knowledge of the broader depositary requirements for alternative funds (e.g. oversight duties)
  • Develop knowledge of the alternatives industry initiatives and regulatory environment
Risk and Control
  • Ensure adherence to all established standard procedures, best practices and process controls
  • Review and discuss issues requiring escalation with client service team
KNOWLEDGE, SKILLS, COMPETENCIES:
  • BA or Equivalent
  • Strong written, verbal and presentation skills
  • Aptitude for numbers, accuracy and organization
  • Ability to work accurately and quickly under pressure
  • Creative problem-solving skills including the ability to identify, recommend and implement solutions
  • Ability to learn and adapt to new technologies and systems
  • Language skills commensurate with office location and client relationships supported
  • Ability to work in a collaborative environment that requires collaboration with multiple teams


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.