Program Support Specialist

3 weeks ago

Miami, United States AEG FUELS Full time

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.


AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.


AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 17 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Tahoe, London, Dubai, and Singapore the company combines a global presence with a local touch.


AEG Core Values:

  • Excellence & Teamwork
  • Entrepreneurship & Innovation
  • Respect & Trust
  • Always Do What’s Right


Overview

AEG Fuels is seeking a highly motivated and detail-oriented Program Support Specialist to support our dedicated aviation program. This role combines responsibilities in flight operations and administrative management, ensuring seamless support and service delivery to our clients.


Responsibilities:

  • Support the preparation, coordination, and facilitation of all aspects of flight operations.
  • Generate timely reports to help management understand program performance, utilizing analytics tools to identify trends and make recommendations.
  • Schedule receivables, manage invoicing processes, and expedite updates to ensure accuracy and compliance.
  • Act as a liaison with Fixed Base Operators (FBOs) and clients, resolving issues and retrieving necessary documentation efficiently.
  • Initiate distribution of documentation to appropriate parties and ensure compliance with governmental regulations for specific trips/requirements.
  • Manage the ground handling and corporate credit card programs, ensuring operational smoothness and regulatory compliance.
  • Address and resolve customer disputes or inquiries related to billing or service delivery, upholding high standards of customer satisfaction.


Requirements:

  • US Citizenship with a valid passport.
  • Former Military experience is preferred.
  • Bachelor’s degree in business administration, Finance, Aviation Management, or related field preferred.
  • Minimum of 2 years’ experience in aviation operations.
  • Motivated, self-starter with excellent organizational and high-level communication skills.
  • Ability to work well in team settings, both within and outside the department.
  • Proficiency in mathematical computations and strong attention to detail.
  • Ability to travel and availability for shift work, after-hours, and on-call duties.

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