Director Of Operations

2 weeks ago

Charlotte, United States Premier Home Advisors @ Keller Williams Realty Full time

Are you a dynamic leader with exceptional business skills who loves taking on new challenges? The Director of Operations is an individual who is willing and able to oversee the team's systems and processes. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision.The Director of Operations is deeply committed to completing tasks efficiently with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and should exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability. A Director of Operations is committed to supporting the agents and staff in achieving extreme levels of success. This person is equally excited about growing his/her own skills and developing into a supportive leader within the team. As the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative tasks of the business will be completed with high standards. The Director of Operations should be decisive, thorough, and excellent communicators. Ready to join the team? Start your application today *Salary + Bonus Opportunities* Responsibilities: • Produce accurate sales reports that include marketing budgets, current market share, direct sales, and outline marketing strategies • Actively seek new business using marketing campaigns, telemarketing, e-commerce, site visits, and other methods • Recruit, train, and develop your team to serve your customers better • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support • Oversee all contracts through closing, assuring the collection of commissions • Create and maintain an operations manual that documents all systems and standards • Be the first point of contact in handling customer inquiries or complaints • Consistent agent updates and communication • Oversight of contracts through closing • Customer/Vendor relations beyond closing • Schedule and plan seminars, events, and team outings • Manage the client database to keep information orderly and confidential Qualifications: • Computer skills are needed for this position, including knowledge of Microsoft Word and Excel • Marketing expertise and knowledge of sales department best practices are needed for this position • Outstanding communication skills, both written and verbal • Manage all administrative team members - as appropriate • Basic real estate sales knowledge • Customer relations • Highly trustworthy and vigilant in handling confidential and sensitive information • Learning based • Service-based attitude • Proficient with multiple social media platforms (Facebook, Instagram, LinkedIn, etc) • Proficient in working with Microsoft Office and Google Workspace • Bilingual preferred (not required) • Bachelor’s degree preferred (not required) • Real estate license preferred (not required • 2 + years of service and management experience • 2 + years of administrative experience • Excellent communication skills and organizational skills About Company: The mission of the Premier Home Advisors team is to empower and connect communities through real estate, education, and service. The knowledge we’ve gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the Premier Home Advisors team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.

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