Customer Service Specialist

6 days ago


Louisville, Kentucky, United States State Farm Insurance Full time

Company Overview

At State Farm Insurance, we're dedicated to helping our customers achieve their goals and protect what matters most. As a Customer Service Specialist, you'll play a vital role in delivering exceptional service and ensuring our customers receive the support they need.

 

Salary

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, to ensure our team members are fairly compensated for their hard work and dedication.

 

Job Description

As a Customer Service Specialist at State Farm Insurance, you'll be responsible for:

  • Providing accurate and timely information to customers regarding their insurance needs;
  • Processing policy changes and updates in our system;
  • Handling incoming calls and emails from customers regarding policy inquiries and claims;
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction;
  • Maintaining customer records and updating information as needed;
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner;
  • Staying up-to-date with insurance products and industry trends to effectively assist customers;
  • Following company policies and procedures to ensure compliance with regulations and guidelines;
  • Meeting or exceeding performance goals and targets set by the company;
  • Continuously improving knowledge and skills through training and development opportunities.

 

Required Skills and Qualifications

To be successful in this role, you'll need:

  • Excellent communication and problem-solving skills;
  • A strong understanding of insurance products and industry trends;
  • The ability to work effectively in a team environment;
  • Strong organizational and time management skills;
  • A high school diploma or equivalent required; bachelor's degree preferred.

 

Benefits

We offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance;
  • 401(k) retirement plan with company match;
  • Flexible paid time off;
  • Employee discounts on insurance products;
  • Opportunities for professional growth and development.

 

Others

State Farm Insurance is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our customers.



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