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Clinical Imaging Department Supervisor
1 month ago
Clinical Imaging Supervisor All the benefits and perks you need for you and your family: Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. Excellent benefits, market-driven wages and career development opportunities. Opportunities for advancement as we expand our network across the nation. Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift- Tuesday- Saturday 11:30am-7pm Location: Winter Garden Outpatient Imaging The role you’ll contribute: The Imaging Clinical Supervisor is responsible for daily operations and outcomes of assigned Imaging areas/modalities ensuring smooth and efficient flow. Assists with patient workflow, department decision-making and dissemination of information to the rest of the team. Ensures services are provided using professional standards with a strong focus on customer service excellence. Increases level of understanding and educates on new processes as they evolve. Meets with staff, physicians, and leadership to ensure service levels are maintained. Adheres to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Performs at a technical level a variety of procedures and additional duties as assigned. The value you’ll bring to the team: Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork.·Performance: Supervises daily operation of assigned area including oversight of staff performance, exam quality, positive patient experience (patient throughput with on-time starts) and all other matters pertaining to patient care in Imaging. Utilizes knowledge of assigned modalities, product lines, equipment and policy and procedures relating to the supervision of Imaging Services. Provides encouragement, education, support, and training to motivate staff in meeting departmental and compliance standards. Supports team, answering process questionsand addressing employee and patient concerns. With input from modality lead, and as assigned, job competencies, and educational assessments. • Workflow: Helps develop staff schedules, coordinates coverage for scheduled days off and callouts. Assists in departments when busy and performs Imaging exams (for the modality in which they hold a license or specialty examination). Provides troubleshooting/problem solving and makes decisions for assigned work area. Provides superior customer service to patients, physicians’ offices, and fellow employees at all times. Informs technologists and patients of any delays striving to ensure on-time start of exams. Utilizes patient service recovery resources when appropriate. • Financial: Performs time and attendance adjustments, monitors overtime, absenteeism, and tardiness. Flexes staffing daily to meet labor standards. Tracks productivity and holds staff accountable for meeting goals. Orders office/clinical supplies ensuring adequate par levels and reducing controllable expenses to meet budget. • Communication: Attempts to resolve patient issues delivering excellent customer service before escalating to manager. Provides constructive and instructive feedback to staff in a positive manner. Represents Imaging in mandatory meetings/committees disseminating information to staff as requested by leadership. Regularly meets with staff, physicians and leadership to ensure service levels are maintained. • Safety: – Ensures the safety of patients and staff by following standards that promote safe practices. Ensures self and team adhere to infection control and radiation standards (proper placement of dosimetry badge) taking appropriate action where non-compliance is evident. Utilizes understanding of dosimetry process and may be responsible for radiation badge exchange program. •Quality: Oversees the quality of service provided by the Imaging team. With assistance from the modality lead, ensures staff is following established Image Quality criteria and exam guidelines. Accurately documents, completes, and charges procedures to ensure quality standards set by the department and hospital.•Process Improvement (PI): Participates in PI activities/teams understanding the department performance trends and established standards and proactively initiates process improvement ideas. Develops new methods and shares best practices with the team. Self-motivated to increase level of understanding and educate on new processes as they evolve.•Team: Assists with interviewing and hiring process and oversees the training and orientation of new employees. Ensures staff are adhering to on-stage vs. off-stage expectations. Immediately responds to inappropriate staff behavior and provides coaching and possible counsel with manager. Encourages and motivates team as evidenced by positive team outlook, low absentee and tardiness rates and employee engagement survey results. • Performs other duties as assigned or directed to ensure the smooth operation of the department. The expertise and experiences you’ll need to succeed: Minimum qualifications : Ability to prioritize and handle simultaneous assignments with frequent interruptions while paying close attention to the details Ability to practice discretion when discussing confidential personnel/patient related issues Helps conduct departmental monthly meetings, maintains minutes of meetings Performs diagnostic studies as needed Basic EKG knowledge Must be able to function independently with little or no supervision Must be able to read, write legibly and perform basic mathematics skills Must be able to communicate effectively Must be able to read, write and speak conversational English Basic computer skills and knowledge of Microsoft Office Associate and 5 years imaging experience Graduate of Accredited School Registry Certification in an Imaging Modality (ARRT, NMTCB, ARDMS, CCI) Basic Life Support – CPR Cert This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Radiology/Imaging Organization: AdventHealth Imaging Centers Schedule: Full-time Shift: 1 - Day Req ID: 24025224 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment. #J-18808-Ljbffr
