Learning & Development Change Management

3 weeks ago

Atlanta, United States Compunnel Full time

Three must-have skills

  • Support and execute the learning strategy to maximize the adoption of changes brought on by MachOne.
  • Drive the development of learning content and resources to support learners through the change process.
  • Support the deployment of the learning strategy to maximize a positive learning experience.
  • Support an effective measurement approach to check progress and enable decision-making.

Nice-to-have skills?

  • Experience developing learning content and strategies for technical systems like CRMs, ERPs, HCMs.

Key Responsibilities:

  • Supporting the Director of MachONE OCM, collaborate with key stakeholders (MachONE PMO, workstream leads, Change Lead, Site Engagement Lead, VP Talent Management, Director of Learning & Culture, Onshore Training Lead and Offshore Training Developers) to proactively identify and translate business needs, system/process requirements and change impacts into an effective learning strategy that includes, but is not limited to, curricula design, persona-to-course mapping, train-the-trainer sessions, deployment plans and success measures.
  • Working with the Director of MachONE OCM, help define the learning curricula (by persona, process and/or function) detailing the learning content to be developed and methods/format for high quality, efficient and creative delivery of the learning content.
  • Support the Direct of MachONE OCM in proactively seeking out competing/conflicting priorities and barriers to deployment.
  • Create and track standardized methods and procedures (i.e., learning playbook) for delivery, evaluation and reporting for all learning activities.
  • Drive the development of learning content and resources to support learners through the change process
  • Lead review of course outlines, training content and resources guides developed by Offshore Training Lead and Developers and provide feedback and coaching to ensure high-quality and audience-relevant design
  • Coach and influence workstream/functional SMEs to ensure sound instructional design in followed in training materials
  • Leverage existing clients brand guidelines, change philosophy and learning frameworks as well as standards of sound adult learning and instructional design concepts.
  • Identify gaps in needed content or information and seeks out the relevant party to provide missing content.
  • Develop instructor-led courseware (i.e., training deck, quick reference guides, job aids, etc.)
  • Develop web-based training (WBT) utilizing Articulate license from first draft through final course signoff
  • Build or embed content in EnableNow.
  • Support the Persona-to-Course and Course-to-Security Mappings in collaboration with the Change Team, process workstreams, and site leadership/site change management lead to identify which users / user groups map to which courses.
  • Support the deployment of the learning strategy to maximize a positive learning experience
  • Coordinate with client LMS administrator, as needed, to test and publish web-based training courseware.
  • Working with the Director of MachONE OCM, develop and deploy an approach for train-the-trainer (TTT) sessions in coordination with workstream SMEs and impacted sites.
  • Collaborate with and leverage the Talent Management Learning & Development team to execute and deploy the end-user learning strategy.
  • Support an effective measurement approach to check progress and enable decision-making
  • Support the development of a relevant, meaningful and ongoing tracking, measurement and report strategy is in place.
  • Support the Director of MachONE OCM in creating and delivering communications that report the news and articulate meaningful and actionable insights for decision making for stakeholders.
  • Managing the post-delivery debrief process with facilitators, leveraging, consolidating and sharing themes for insights with relevant stakeholders..

SUCCESS FACTORS:

  • Self-driven with the capability and confidence to consult with senior leaders and challenging stakeholders, and the ability to work closely with front-line leaders and team members
  • Extensive experience working in a large global, matrixed and manufacturing organization
  • Ability to successfully influence without direct management authority
  • Strong communication, critical thinking and interpersonal skills to convey complex information and influence points of view
  • Comfort with ambiguity and creating structure from scratch
  • Experience work with onshore and offshore resources
  • Recent, direct experience with the latest, most effective learning technologies, program design, and virtual, mobile, and digital learning

Education & Experience Required

  • Bachelors or Masters level degree in Human Resources or related discipline
  • 5+ years of related experience, or equivalent combination of education and relevant experience in learning or ERP implementation
  • Experience with Change and Change Readiness models, philosophy, and practices (preferred)
  • Experience with online/click-capture authoring tools (EnableNow, WalkMe etc.)
  • Experience as a well-rounded learning and development professional, demonstrating creativity and technical ability as a practitioner (e.g. adult learning principles and instructional design)
  • Experience with multiple learning modalities such as collaborative learning, mentoring, social learning and mobile learning
  • Availability to travel as needed (approximately 30%)
  • Managing a large global project (preferred)
  • Knowledge of WRK business (preferred)

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