Customer Service Representative.
4 days ago
Summary:
The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include company Store, company Software Delivery Cloud, and License Key Provisioning. New area of focus serves laptop distribution for new hire onboarding.
Responsibilities:
- Customer Service analysts deliver service and support that represents the highest level of customer service and quality.
- Provide world class customer service for company's online venues using phone, email, chat, and co-browse.
- Use company applications to research customer inquiries and determine customer entitlement to products and services.
- Work cross functionally with company stake holders to develop procedures in support of evolving business needs.
- Create and maintain process documentation and publish to content management systems.
- Analyze trends and process performance through data collection and metrics.
- Identify, evaluate, and report issues to management that impact the quality of outputs.
Requirements:
- BA/BS college degree
- Technical aptitude; learns new technology quickly
- Proficient in English (writing and verbal) multiple language skills a plus
- 1-2 years work experience may include internship
- Proficient in Excel, PowerPoint
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
#AditiConsulting
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