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Account Manager

4 months ago

Atlanta, United States World 50 Group Full time

Are you looking to take the next step in your account management career? Do you believe you have the skills needed to deliver excellent client service to C-suite executives?

As an Account Manager at Procurement Leaders you will play an integral part in growing our membership proposition and have exposure to senior management and C-Level clients in a fast paced, unique organization.

Company Overview:

Procurement Leaders is the world's largest and most valued procurement network and intelligence platform. Powered by a member and sponsor community of 750+ leading global companies, Procurement Leaders inspires 33,000+ senior leaders to make faster, more informed decisions and follow proven paths to success. Our global events have built up strong brand awareness and a respected reputation over the past 18 years attracting c-suite speakers and delegates from the world's biggest brands including IBM, Unilever, Nike, American Express, Johnson & Johnson and Estee Lauder.

Procurement Leaders is wholly owned by World 50, an organization where the world's best global executives are connected to each other and great thought leaders from every industry.

The Role:

Our Account Managers ensure service delivery to existing members and conduct both renewal and upgrade sales interactions with senior-level executives within member accounts. You will conduct consistent and meaningful live and phone-based conversations with all contacts and are evaluated against overall institutional revenue growth, renewal rate and customer satisfaction/advocacy.

Key Responsibilities:

  • Build and maintain strong, long lasting relationships with 30-35 member accounts
  • Retain and renew membership of your accounts including negotiating contracts and agreements
  • Help executives unlock the potential of their memberships insights, applications and connections
  • Act as the main point of contact for any member queries and identify new business opportunities amongst existing members
  • Innovate to find new ways to grow Procurement Leaders presence
  • Continually improve existing processes to build a best in class customer experience
  • Build a business plan for achieving targets (monthly revenues, event and product profitability)
  • Engage with internal and external stakeholders to identify new products that meet customer need and drive profitability
  • Collaborate with delegate and membership sales teams in order to support sales strategies
Key Attributes, Skills and Experience:
  • Strong executive communication skills
  • Previous experience of managing accounts at the c-suite level
  • Strong commercial acumen, previous experience renewing accounts and cross selling/up-selling
  • Evidence of consistently achieving targets
  • Willingness to travel internationally
  • Passionate about delivering exceptional customer service
  • Excellent critical thinking, written and social skills

World 50 Group operates on a hybrid work model. Associates are asked to work in the office two days a week, plus one extra day the last week of the month.

This position description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with this position.

World 50 Group is an Equal Employment Opportunity/Affirmative Action Employer.