Client Success Associate

5 months ago

Huntington Beach, United States Valer Full time

Our mission is to speed and simplify prior authorization management, enabling our clients to deliver faster, easier healthcare to their patients.

Valer's technology automates submissions, status checking, verification, reporting, and EHR synchronization across all healthcare settings, specialties, and payers from one platform and portal.

All built around each of our clients.

We are searching for people who, like us, are passionate about software as a SERVICE.

Service is at the core of our software-as-a-service platform, Valer®. Our platform is the heart of the company and the service to our customers is the soul. Every single person at our company, our engineering team included, interfaces with our customers and delivers magic with our platform. As a consequence, our customers love us and are true partners with our team.

Valer® is a cloud-based application automating healthcare revenue operations and providing connectivity solutions among health care insurers and providers. We are committed not only to improving but transforming healthcare. If you want to board a rocket ship, work hard, play hard, and have wonderful career opportunities, then we want to hear from you.

Our Client Success Team is an integral component of our service. They are people who work closely with both our customers and engineers to ensure that our platform is providing optimal benefit to our customers. The ideal candidate will be a team player, able to approach problems from the customer's perspective, coachable, and true to their word.

Here's a sample of what you'll be doing:

  • Support new client Implementations and expansions
  • Provide ongoing customer support post implementation
  • Work closely with clients and internal teams to support and optimize Valer
  • Assist with customization of clients' workflow
  • Provide training to users on Valer platform
  • Develop close relationships with our customer leadership and users
  • Work with the Sales and Executive Teams during sales process.
This position features opportunity for professional growth. Some travel will be required. The company is currently remote, but we expect to pivot to a more hybrid arrangement, allowing for remote employees to travel occasionally to the headquarters in Huntington Beach, California.

Please note: If you have don't have a minimum of one year experience in healthcare but still believe yourself to be a great fit for this position, send us a message to convince us to make an exception. And if you do, then we know you've read this job description.

Our customers are front line healthcare providers, so please do not apply if you do not respect the work they have done during the COVID-19 pandemic.

Requirements

Your "must have" skills/experience:
  • High EQ with capacity to hear both what's being said and what's not being said;
  • Healthcare experience (1 year minimum*);
  • Srong and diplomatic communicator and relationship manager;
  • Passionate professionalism;
  • Tech savvy and openness to learning some technical aspects of our business;
  • Creative and cool-headed problem solver;
  • Ability to work in fast-paced environment and thrive within ambiguity;
  • Collaborator and commitment to being an integral component of delivering our vision.
  • Additional skills/experience that would be "nice to have":
  • Startup experience;
  • Client support, implementation, and/or services experience;
  • Strong written communication and documentation skills;
  • Tech, coding, and/or IT background or experience;
  • Teaching or coaching experience and skills;
  • Project management experience - formal or informal;
  • Willingness to have some workweek schedule flexibility.


Education: Bachelor's degree (preferred)

Benefits

Job Type: Full-time with benefits package

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