Client Success Specialist
1 week ago
Role Overview:
As a Client Success Specialist, you will be the cornerstone of our customer interactions. You will guide new and existing customers through their health journey, ensuring they have a positive and impactful experience with our products. Your role is essential in fostering strong client relationships and promoting customer satisfaction.
Primary Responsibilities:
- Customer Interaction:
- Serve as the voice of ClarityX by handling incoming phone calls from potential and current customers.
- Respond promptly and professionally to email inquiries.
- Provide clear and empathetic communication to address customer needs and concerns.
- Client Management:
- Manage and support current B2B clients, ensuring their ongoing success with our products.
- Utilize Salesforce CRM to track customer interactions and maintain accurate records.
- Issue Resolution:
- Resolve customer-related issues efficiently, ensuring a satisfactory outcome.
- Adhere to brand guidelines and use best judgment in all interactions.
Secondary Responsibilities:
- Social Media Engagement:
- Monitor and respond to inquiries on the company’s social media accounts.
- Assist in creating and posting content that aligns with our brand voice.
- Operational Support:
- Accession inbound samples with meticulous attention to detail.
- Assist with fulfillment processes as needed.
Qualifications:
- Education & Experience:
- Associate’s Degree or equivalent experience in a related field.
- 2+ years of experience in customer service, client success, or sales.
- Experience in healthcare administration or a related industry is a plus.
- Skills & Competencies:
- Exceptional organizational skills with the ability to balance multiple priorities.
- Great attention to detail and accuracy.
- Strong verbal and written communication skills.
- Empathetic with a customer-centric approach.
- Proficient in computer systems and software applications.
- Experience with CRM platforms, preferably Salesforce (minimum 1 year).
- Ability to work both independently and collaboratively in a team environment.
- Problem-solving skills with a proactive mindset.
- Strong interpersonal skills to build lasting client relationships.
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