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Client Success Specialist

2 months ago

Delray Beach, United States ClarityX Full time

Role Overview:

As a Client Success Specialist, you will be the cornerstone of our customer interactions. You will guide new and existing customers through their health journey, ensuring they have a positive and impactful experience with our products. Your role is essential in fostering strong client relationships and promoting customer satisfaction.

Primary Responsibilities:

  • Customer Interaction:
  • Serve as the voice of ClarityX by handling incoming phone calls from potential and current customers.
  • Respond promptly and professionally to email inquiries.
  • Provide clear and empathetic communication to address customer needs and concerns.
  • Client Management:
  • Manage and support current B2B clients, ensuring their ongoing success with our products.
  • Utilize Salesforce CRM to track customer interactions and maintain accurate records.
  • Issue Resolution:
  • Resolve customer-related issues efficiently, ensuring a satisfactory outcome.
  • Adhere to brand guidelines and use best judgment in all interactions.

Secondary Responsibilities:

  • Social Media Engagement:
  • Monitor and respond to inquiries on the company’s social media accounts.
  • Assist in creating and posting content that aligns with our brand voice.
  • Operational Support:
  • Accession inbound samples with meticulous attention to detail.
  • Assist with fulfillment processes as needed.

Qualifications:

  • Education & Experience:
  • Associate’s Degree or equivalent experience in a related field.
  • 2+ years of experience in customer service, client success, or sales.
  • Experience in healthcare administration or a related industry is a plus.
  • Skills & Competencies:
  • Exceptional organizational skills with the ability to balance multiple priorities.
  • Great attention to detail and accuracy.
  • Strong verbal and written communication skills.
  • Empathetic with a customer-centric approach.
  • Proficient in computer systems and software applications.
  • Experience with CRM platforms, preferably Salesforce (minimum 1 year).
  • Ability to work both independently and collaboratively in a team environment.
  • Problem-solving skills with a proactive mindset.
  • Strong interpersonal skills to build lasting client relationships.