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Hotel Operations Manager
2 months ago
Hotel Operations Manager
Company:
DelMonte Hotel Group
Location:
300 Park Avenue, Beachwood, OH, 44122, US
Category:
Hospitality - Hotel, Management
Employment Type:
Full-Time
Manages Others:
Yes
Job Responsibilities:
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Perform Front Desk and Food & Beverage duties as needed.
Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
Ensure food sanitation and proper food handling standards are being followed.
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Ensure all brand standards and initiatives are implemented and followed.
Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Job Requirements:
1 to 3 years related experience in guest services, front desk or related professional area
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
Proven customer service and staff management skills
Ability to work as part of a team and complete tasks individually
Solid organizational, time-management and prioritization skills
Benefits:
Competitive pay
Comprehensive benefit packages for full-time positions
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities
As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. Your hard work and professional dedication will be rewarded with excellent compensation packages. Contact us today - we're waiting to hear from you
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