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Customer Service Representative
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**Customer Service Representative**
Mid-Atlantic Packaging, 436 Stump Road, Montgomeryville, Pennsylvania, United States of America ? Philadelphia, PA, USA Req #39 Thursday, February 10, 2022 The Royal Group , a subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Montgomeryville, PA facility. As a Customer Service Representative you are responsible for taking and processing customer orders and addressing all customer inquiries and complaints
The Royal Groups mission is to provide value-added solutions to the most demanding customers.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
* Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
* Build cost estimates involving routing, manufacturing, and pricing information
* Receive and respond promptly to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
* Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel.
* Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
* Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
* Assist sales personnel as appropriate and assist in generating supplemental sales.
* Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
* Ability to effectively multi-task, prioritize work effectively and work in a fast-paced environment with competing priorities and a demanding customer base.
* Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management.
* Regular and predictable attendance
REQUIRED EDUCATION / EXPERIENCE:
* Minimum of 2 years previous customer service experience. Packaging industry or manufacturing a plus
* High school diploma or GED.
PREFERRED EDUCATION / EXPERIENCE:
* Previous background in corrugated, paper, or similar manufacturing environments.
REQUIRED SKILLS & ABILITIES:
* Proficient skills in Microsoft Office.
* Excellent verbal and written communication skills.
* Experience working with databases such as Amtech
* Proficient Data Entry skills
* Strong organizational and analytical skills
* Basic math skills
* Detailed oriented.
*Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.* **Other details**
* Job Family Office
* Pay Type Salary
