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Client Support Specialist

1 month ago


Baltimore, United States LiveBuyers Full time

THE POSITION Who are we looking for? LiveBuyers is looking for a customer-oriented individual to join our client success team as a client onboarding specialist. In this role, you will collaborate with our development teams to enhance customer awareness and product knowledge of the LiveBuyers website software suite. What does it take to make it happen? Someone who thrives in an environment where hard work, focus, and energy are rewarded. This job requires commitment and dedication. We value long-term commitment and consistency in our employees. If you have a history of frequent job changes, please address this in your cover letter. Excellent verbal communication skills, enthusiasm, friendliness, motivation, professionalism, and a strong work record are essential. Prior phone experience is advantageous but not mandatory. We prioritize attitude and work ethic over experience. Job Type : Full-time Experience: Inside Technical Sales or Customer Service (1 year preferred) Responsibilities Manage the contact database (Pipedrive CRM) and conduct software orientations with team members. Utilize orientations as an opportunity to upsell various LiveBuyers addons and products. Ensure effective follow-up and closing percentages for the provided inbound lead funnel. Support the team with any overflow production tasks. Maintain a client-centric focus and attitude, understanding that our success is tied to our customers' success. #J-18808-Ljbffr