Customer Service Representative
1 month ago
Customer Service Video Banker - Virtual Teller
6-Month Contract-To-Hire
Hybrid – Cincinnati, OH (Mandatory on-site training for the first 9+ months)
Training Schedule: Monday-Friday 8:00-5:00pm the first 3 weeks
Work Schedule: Monday-Friday 11-8pm, with rotating Saturdays every 3rd week 8-5pm
Pay: $17/HR
Start Date: July 15th or 29th
Overview:
Our banking client is looking to hire a Virtual Banker within their Client First Center. This exciting and innovative opportunity involves engaging with customers through various support channels, including incoming ITM sessions and transactions. Video Bankers utilize interactive teller technology to provide customer transaction services, driving retention, adoption, and engagement through non-traditional channels. This is an emerging way for customers to do their banking and speak with a representative in real time – it could be a great way to make an impact and launch your career in a new, growing space
Responsibilities:
- Monitor technical issues and ensure efficient system utilization.
- Answer customer inquiries regarding bank products and services via ITM sessions.
- Stay updated on products, services, policies, and procedures.
- Resolve customer inquiries or issues related to any loan product offered by First Financial Bank.
- Conduct customer account transactions and maintenance accurately.
- Strive for first-contact resolution of customer inquiries and transactions.
- Escalate requests requiring additional expertise as directed by department leadership.
- Resolve customer issues through account research and utilization of support materials.
Minimum Qualifications:
- High school diploma or GED.
- Strong communication skills in a face-to-face environment and comfort being on camera.
- Demonstrated ability in providing excellent customer service.
- Strong interpersonal, verbal, and written communication skills.
Preferred Qualifications:
- 1+ years of experience in a customer service environment.
- Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.
Remote Work Requirements:
- Meet minimum performance standards and complete work assignments.
- Maintain availability during designated business hours.
- Live within 60 miles from Pictoria location.
- Maintain a separate work environment within the home, free of distractions.
- Ensure high-speed internet service and ability to connect via wired ethernet cable.
- Availability for on-site training, technology outages, and supervisor-requested meetings.
- Adherence to the Bank’s data privacy, security, and confidentiality policies.
ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your companys unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
-
Customer Service Representative
2 months ago
Cincinnati, United States Habegger Full timeCustomer Service Representative **Customer Service Representative** Sharonville, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...
-
Customer Service Representative
1 week ago
Cincinnati, United States Fresh Form Draft Full timeCustomer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Cincinnati, OH Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States CollisionRight Full timePosition Description Title: Customer Service Representative Status: Non-Exempt Created/Revised: February 2021 Summary The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States FastSigns Full timeBenefits: Bonus based on performance Competitive salary Training & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States MCCORD SIGNS LLC Full timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Paid Time Off Career Growth Opportunities Job Summary: We are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process requests, escalate...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States FASTSIGNS #222201 Full timeFASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center. Learn to...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States Synchro Speak Full timeJob DescriptionJob DescriptionDescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. Job Summary: The Customer Service...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States Response Marketing Full timeOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer acquisition rates with no sacrifice...
-
Customer Service Representative
3 weeks ago
Cincinnati, United States FASTSIGNS #222201 Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryTraining & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the...
-
Customer Service Representative
4 months ago
Cincinnati, United States Response Marketing Full timeOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer acquisition rates with no sacrifice...
-
customer service representative
2 weeks ago
Cincinnati, United States U-Haul Full timeLocation: 9178 Colerain Ave, Cincinnati, Ohio 45251 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
1 day ago
Cincinnati, United States Kodiak Collaborations Full time $42,000 - $54,000Job DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Customer Service Representative
3 weeks ago
Cincinnati, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Customer Service Representative
4 months ago
Cincinnati, United States Resurgence Management Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Customer Service Representative
4 days ago
Cincinnati, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Customer Service Representative
4 weeks ago
Cincinnati, United States MCCORD SIGNS LLC Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insuranceTraining & developmentBenefits/PerksPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process...
-
Customer Service Representative
3 weeks ago
Cincinnati, United States FastSigns Full timeBenefits: Bonus based on performance Competitive salary Training & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States Rumpke Waste & Recycling Full timeCustomer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers'...
-
Customer Service Representative
2 weeks ago
Cincinnati, United States Staffmark Group Full timeBring your customer service experience, a self-motivated spirit, and your eagerness to thrive with an award-winning logistics company that puts you first! At Staffmark, we believe in connecting people with opportunities, and our growing success in the workforce and in changing lives continues to expand. We are currently hiring for a Customer Service...
-
Customer Service Representative
3 months ago
Cincinnati, United States U-Haul Full timeLocation: 5131 Glencrossing Way, Cincinnati, Ohio 45238 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...