Intern- Customer Success

1 week ago

Bristol, United States Dunmore Full time
About Dunmore International Corp:

Acquired by Steel Partners in February 2018 as part of the Diversified Industrial Segment, Dunmore manufactures innovative technical films for Aerospace, Automotive, Commercial Graphics, Packaging applications. Dunmore has deep expertise in novel coatings, films and multi-layer laminates based on 14,000 unique chemistries and constructions, and significant experience in handling foils, plastics and fabrics. As a trusted Industry partner for over 50 years, Dunmore collaborates with customers in high growth markets to design, develop and manufacture a range of highly engineered value-added product solutions. Dunmore clients include several Fortune 500 companies across 25+ countries and is a Gold Level Supplier to one of the world's largest aircraft manufacturers. Dunmore's mission is to delight its customers through technical innovation, high levels of service and open collaboration to solve difficult application problems.

Summary

Dunmore is looking for a proactive and detail-oriented Customer Success Intern to join our team. This internship is ideal for students majoring in Business Administration or Logistics who are interested in gaining practical experience in customer success and operational support. The intern will work on key projects involving data management, customer outreach, and order entry to support our customer success efforts.

Essential Duties and Responsibilities
  • Assist in transferring customer quotes and related information from SharePoint to a new database.
  • Ensure accuracy and completeness of data during the migration process to maintain data integrity.
  • Reach out to customers to verify and update contact information.
  • Help clean up contact lists and encourage customers to "opt in" for marketing materials, contributing to the development of a comprehensive marketing list.
  • Assist with order entry tasks, including data entry, order verification, and tracking.
  • Provide support to the team in managing and processing customer orders as needed.
  • Participate in team meetings and workshops to gain insights into plant operations and industry best practices.
  • Travel and connect with interns from across the company at the Steel Partners intern summit.
  • Other Duties as needed or required
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skill, and Abilities:
  • Strong attention to detail and accuracy in data management.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to handle multiple tasks and prioritize effectively.
  • Basic understanding of customer success principles and operational support.
Education and Experience
  • Currently pursuing a degree in Business Administration, Logistics, or a related field.
  • Experience with data management systems or CRM platforms is a plus.
  • Familiarity with SharePoint or other database management tools.
  • Previous experience in customer service or logistics is a plus.
Physical Demands - OFFICE / TRAVEL
  • Standing/Sitting 30/70%
  • Walking/Bending/Stooping 20%
  • Lifting Requirements: 25 pounds
  • Travel by air, rail, auto (5% of time)
  • Work in manufacturing area, QA lab and office areas
  • Exposures - Odors, Fumes, Noise, Chemicals, Temperature, Vision strain, Moving parts.


Dunmore International Corp. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dunmore makes hiring decisions based solely on qualifications, merit, business needs at the time.

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