Patient Services Specialist II

1 week ago


Pasadena, United States UTMB Health Full time

Patient Services Specialist II - Ob/Gyn, Pasadena

Pasadena, Texas, United States

New

Clerical & Administrative Support

UTMB Health

Requisition # 2402864

Minimum Qualifications

Bachelors degree and one year experience or High School or equivalent and three years

clerical or customer service experience.

Job Summary

The Patient Services Specialist II has advanced Patient Services Specialist skills and is

proficient in independently maintaining a positive patient experience by consistently exceeding

expectations in customer service and patient care, by coordinating clerical and medical activities

of a healthcare team, patient registration activities and facilitating access to UTMB services for

new and returning patients.

ESSENTIAL JOB FUNCTIONS:

Lead Responsibilities

Ability to function as a team leader.

Provides peer guidance and leadership.

Able to effectively triage problems.

Understand clinic flow to maximize clinic usage to meet patient needs.

Customer Service

Provides high level customer in all interactions with internal and external customers.

Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

Answers always calls accurately and with exceptional customer service.

Ensures callers needs are met and accurate information is obtained.

Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.

Acts as patient advocate and liaisons with various departments to meet mutual goals.

Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail

Addresses concerns of patients, provides service recovery, and escalates issues as needed.

Scheduling

Applies the policies of the clinical entity to schedule appointments.

Coordinates financial counseling for day surgery

Completes reminder calls to patients for scheduled appointments

Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.

Provides out of pocket cost estimates to patients

Counsels patients about unpaid bills.

Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

Arrival

Arrives patients and prepares paperwork/chart for visit.

Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

Registration

Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.

Obtains and documents information required for third party reimbursement.

Ensures compliance with Medicare and third-party coverage.

Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Marginal or Periodic Job Functions

Performs related duties as required.

Reads all OSA Announcements and relevant communications relating to job duties.

Successfully completes competency-based training and testing on an annual basis.

Prioritizes and completes all work in an accurate, effective, and efficient manner.

Adheres to internal controls established for department.

Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.

Participates in team meetings/activities and supports the philosophy and goals of the team/department.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation



  • Pasadena, United States University of Texas Medical Branch Full time

    Minimum Qualifications Bachelor's degree and one year experience or High School or equivalent and three years clerical or customer service experience. Job Summary The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently...


  • Pasadena, United States University of Texas Medical Branch Full time

    Minimum Qualifications Bachelor’s degree and one year experience or High School or equivalent and three years clerical or customer service experience. Job Summary The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently...


  • Pasadena, United States Select Medical Full time

    Overview When patients enter our center in Pasadena, TX, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email...


  • Pasadena, United States Select Physical Therapy Full time

    Overview When patients enter our center in Pasadena, TX, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via...


  • Pasadena, United States Select Medical Full time

    When patients enter our center in Pasadena, TX, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...


  • Pasadena, United States Select Physical Therapy Full time

    Overview: When patients enter our center in Pasadena, TX, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...


  • Pasadena, United States Phoenix Physical Therapy Full time

    ***: The **Patient Care Coordinator II** supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs. The PCC II will be responsible for managing daily, weekly and monthly operations as outlined in the PCC II Front Office Manual and...


  • Pasadena, United States Huntington Hospital Full time

    ** Internal Workers - Please log into your Workday account to apply** - Huntington Hospital Employee Login Compensation Range: $18.50 - $27.75 / Hour Department: 718032 Call Center Expectations: The Patient Relations Specialist is the patient ambassador of Huntington Health Physicians, providing patients with ready access to care within assigned practices...


  • Pasadena, United States Huntington Hospital Full time

    When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all...

  • Phlebotomist II

    3 weeks ago


    Pasadena, United States Deans Professional Services Full time

    Job DescriptionJob DescriptionDean’s Professional Services is now hiring a qualified, patient-care-focused Phlebotomist IIto work in a Lab Facilityin the Pasadena, TXarea.We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals...


  • Pasadena, United States Huntington Hospital Inc Full time

    ** Internal Workers - Please log into your Workday account to apply **Huntington Hospital Employee LoginCompensation Range:$25.90 - $25.90 / HourDepartment:777001 O/P RehabExpectations:This position serves as the primary administrative interface for patients, physician offices and various departments for scheduling, pre registration, collection and...


  • Pasadena, United States Huntington Hospital Full time

    ** Internal Workers - Please log into your Workday account to apply** - Huntington Hospital Employee Login Compensation Range: $25.90 - $25.90 / Hour Department: 777001 O/P Rehab Expectations: This position serves as the primary administrative interface for patients, physician offices and various departments for scheduling, pre registration, collection...

  • Design Specialist Ii

    2 weeks ago


    Pasadena, United States ReCon Management Services Full time

    **ReCon Group is currently hiring a Piping Design Specialist with experience in SMARTPLANT 3D.** **Summary Description**: Responsible for the development of specific discipline (mechanical, piping, electrical, instrumentation, civil or structural) design packages for the installation of complex industrial projects. Requires heavy interaction with client and...


  • Pasadena, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...


  • Pasadena, United States Mindlance Full time

    The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II...


  • Pasadena, United States Clayton Services Full time

    Job DescriptionJob DescriptionClayton Services is searching for an Accounts Receivable Specialist to join a thriving company in Pasadena, Texas. The Accounts Receivable Specialist will be responsible for managing financial transactions, including payment collection, recording, and discrepancy resolution while conducting credit analysis to mitigate risks and...


  • Pasadena, United States Clayton Services Full time

    Job DescriptionJob DescriptionClayton Services is searching for an Accounts Receivable Specialist to join a thriving company in Pasadena, Texas. The Accounts Receivable Specialist will be responsible for managing financial transactions, including payment collection, recording, and discrepancy resolution while conducting credit analysis to mitigate risks and...


  • Pasadena, United States Clayton Services Full time

    Job DescriptionJob DescriptionClayton Services is searching for an Accounts Receivable Specialist to join a thriving company in Pasadena, Texas. The Accounts Receivable Specialist will be responsible for managing financial transactions, including payment collection, recording, and discrepancy resolution while conducting credit analysis to mitigate risks and...


  • Pasadena, United States GrandCare Health Services Full time

    Job Description Job Description GrandCare Health Services is a physician-trusted leader in post-surgical rehabilitation delivered in the comfort of patients’ own homes. We are recognized by the Centers for Medicare and Medicaid Services as a 5-Star agency, placing us in the top 10% nationally. Our experienced clinicians collaborate closely with patients’...

  • Phlebotomist II

    2 weeks ago


    Pasadena, United States Quest Diagnostics Incorporated Full time

    Representsthe face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with...