Call Center Supervisor

2 weeks ago

Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time
Job DescriptionJob DescriptionDescription:

Job Summary: The Call Center Supervisor is responsible for implementing strategies and operations for departments responsible for all interactions in the Call Center. You will ensure system and process functionality and productivity. In addition, you will supervise the Call Center and work closely with other departments in the company to ensure that daily, weekly and monthly metrics are met.

Requirements:

Job Duties and Responsibilities:

  • Evaluate clinic schedules and develop staffing schedules that align with patient and call volume
  • Manage coverage and staff assignments due to absences and callouts
  • Implement and evaluate procedures to meet objectives for Call Center day-to-day activities as set by the Manager with the goal of quality assurance and positive customer experience
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Perform performance audits to determine staff skill levels and implement corrective action when necessary
  • Monitor and improve ordering, telephone handling and other procedures
  • Assist with with hiring, termination and disciplinary needs
  • Develop training programs for personnel to maintain high customer service standards
  • Develop Quality Assurance programs and means in which to evaluate performance with key metrics (accuracy, call-waiting time, patient satisfaction, etc.)
  • Travel to clinic locations when necessary to provide support to operations and staff
  • Audit documents related to patient services in the call center and documents that patients interact with
  • Prepare reports for different departments or upper management
  • Other duties as assigned

Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.

  • Proven experience as call center supervisor or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Sit for long periods at a time.
  • Use hands and fingers in repetitive motions, daily.
  • Ability to lift, push, pull up to 20 lbs. periodically.
  • Travel to clinic locations or sites as needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bilingual Call Center Representative

    1 month ago

    Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job Type Full-time Description Job Summary Call center representatives are the voice of the company. The first contact all patients will interact with will be with the Call Center Representative. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our...

  • Bilingual Call Center Representative

    1 month ago

    Hawthorne, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job DescriptionJob DescriptionDescription:Job SummaryCall center representatives are the voice of the company. The first contact all patients will interact with will be with the Call Center Representative. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are...

  • Call Center Representative

    2 months ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...

  • Call Center Representative

    2 months ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced environment,...

  • Call Center Representative

    2 months ago

    Hawthorne, United States SkyOne Federal Credit Union Full time

    Job DescriptionJob DescriptionJoin our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive...

  • Hospice Lvn On Call/runner

    4 weeks ago

    Hawthorne, United States Prudential Home Health Full time

    We are looking for highly motivated compassionate LVN's who are looking for additional work. This position is for evenings and weekends for on-call/triage visits. You could get paid to sleep! Please contact us if you are interested in helping people during the most precious time of of life. The Licensed Vocational Nurse is responsible for providing direct...

  • Lab Supervisor or Laboratory Supervisor in Florida

    3 days ago

    Hawthorne, United States K.A. Recruiting Full time

    Looking for a new Lab Leadership job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have a Lab Supervisor role available near Cross Creek, Florida! Details - Full-time and permanent - Shift: Days - Opportunities for growth - Full, comprehensive benefits package (PTO, health insurance, etc.) Requirements - College degree - FL license -...

  • Project Supervisor

    1 month ago

    Hawthorne, United States First Onsite - US Full time

    **A DAY IN THE LIFE OF A PROJECT SUPERVISOR** As a Project Supervisor, you partner with leadership to understand, evaluate, develop, and execute scopes of work. From soliciting and approving proposals from subcontractors to creating project schedules, your attention to detail ensures successful project execution. You manage, support, and assist crews by...

  • Front Desk Supervisor 22.00

    3 weeks ago

    Hawthorne, United States Lodging Dynamics Full time

    **Location: Courtyard & TownePlace Suites LAX/Hawthorne** **About Lodging Dynamics**: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work...

  • Water Department Supervisor

    2 weeks ago

    Hawthorne, United States Amentum Full time

    Amentum is seeking a Water Department Supervisor to join our team in Hawthorne, Nevada to support the Hawthorne Army Depot. The Water Department Supervisor will report into the Facility-Maintenance Department and will manage the company’s water infrastructure, waste distribution system, and equipment in an operating and functional condition.  Duties...

  • Housekeeping and Laundry Aide

    1 month ago

    Hawthorne, United States Imperial Crest Healthcare Center Full time

    Imperial Crest Healthcare Center is seeking a part-time Laundy aide to join our team! Under the direction of the Housekeeping Supervisor, a Housekeeping and Laundry Aide must assist in maintaining a clean, sanitary environment throughout the facility. The Housekeeper assists in providing a clean, safe, dignified, happy and healthy environment for residents...

  • Behavior Technician

    2 months ago

    Hawthorne, United States Family of Kidz Full time

    Apply NowBehavior Technician - Center Based - Hawthorne at Family of Kidz (View all jobs) Hawthorne, NY Family of Kidz is hiring and has immediate openings! If you enjoy working with children in an engaging and high-energy environment, apply now! Details about this opportunity : Full TimeCenter-Based Applied Behavior Analysis (ABA) Therapist/Registered...

  • Food and Beverage Supervisor

    3 weeks ago

    Hawthorne, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation: Bayside Kitchen + Bar/Hilton Bayside CampusLife as a Food and Beverage Supervisor:● Ensures restaurant adheres to all standards as outlined by brand or hotel franchise.● Inspects daily pre and post-shift side work and cleanliness of outlet areas.● Conducts pre-shift meetings to inform staff of daily events;...

  • Food and Beverage Supervisor

    4 weeks ago

    Hawthorne, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation: Bayside Kitchen + Bar/Hilton Bayside CampusLife as a Food and Beverage Supervisor:● Ensures restaurant adheres to all standards as outlined by brand or hotel franchise.● Inspects daily pre and post-shift side work and cleanliness of outlet areas.● Conducts pre-shift meetings to inform staff of daily events;...

  • Clinical Practice Supervisor

    2 months ago

    Hawthorne, United States WMC Health Full time

    Job Details:Job Summary: The Clinical Practice Supervisor is responsible for oversight of practice operations and enforcement of policies and procedures in accordance with all regulatory and organization requirements. Responsibilities: Supervise patient care and operational activities to ensure that the practice successfully supports the organization's...

  • Customer Representative

    2 months ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Customer Representative

    2 months ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • ABA Behavior Technician Needed

    1 month ago

    Hawthorne, United States United Therapy Center Full time

    Job DescriptionJob DescriptionSalary: $20-$25United Therapy Center is hiring Behavior Interventionists committed to providing ABA (Applied Behavior Analysis) services to individuals with developmental disabilities, such as Autism Spectrum Disorder in their home, school, and community.As a Behavior Technician, you will be working with a team committed to...

  • Water Department Supervisor

    1 month ago

    Hawthorne, United States Amentum Full time

    Amentum is seeking a Water Department Supervisor to join our team in Hawthorne, Nevada to support the Hawthorne Army Depot. The Water Department Supervisor will report into the Facility-Maintenance Department and will manage the company’s water infrastructure, waste distribution system, and equipment in an operating and functional condition. Duties include...

  • Field Service Technician/ Industrial Mechanic

    2 months ago

    Hawthorne, United States Triad Service Center Full time

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in Hawthorne NJ area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...