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Senior Financial Systems Support Analyst
3 months ago
Title: Senior Financial Systems Support Analyst
Location: Houston, TX 77002 (Hybrid: 3 days onsite / 2 days remote)
Duration: Direct Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description:
The Senior Analyst – Financial Systems ("Analyst”) is skilled in the management and support of one or more financial applications and provides support services to business users. The primary focus for the Analyst is to be responsible for maintaining and monitoring the applications to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. Secondarily the Analyst will provide similar support for other systems. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role, it will require the use of considerable development/programmer competencies to complete work efforts.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
Maintain end-to-end understanding of functional aspects of application and associated business processes
Provide technical and/or functional direction/assistance for assigned applications
Monitor incoming service requests and incidents for assigned application(s)
Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
Work directly with users to identify and resolve issues adversely impacting business processes
Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
Identify solution alternatives to address issues raised throughout service request or incident lifecycle
Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
Complete high-level designs and associated estimates to meet defined requirements
Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
Develop documentation and provide training to users as appropriate
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
Provide input to IT Project Management Office to support clear and concise requirements definitions
Assist team members handling major incidents for assigned applications; identify the root cause and short or long-term solutions
Informally mentor less experienced team members on an as needed basis
Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
MINIMUM ESSENTIAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field
4+ years of experience supporting business applications (Oracle Financial Cloud, Integrify, Boomi integrations, banking integrations)
3+ years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)
3+ years of experience in SQL and .NET application development
Familiarity with any of the Commercial Off the Shelf products like Allegro, RightAngle, Waterfield, OneStream, UltiPro, Oracle Cloud Financials
Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
Familiarity with Sarbanes-Oxley IT Change management controls
Regular and reliable attendance in company office location
Other Qualifications
In addition to the basic qualifications listed above, the following other position qualifications are required:
Strong written and verbal communication skills with an aptitude for problem solving
Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
Experience delivering solutions that align with business strategies
Experience troubleshooting complicated issues across multiple systems and driving to solutions
Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
Experience providing technical solutions to non-technical individuals
Demonstrated team building skills
Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
Willingness to travel to company locations (up to 5%)
PREFERRED QUALIFICATIONS:
ITIL v3 Foundations certified
Familiarity with Waterfall and Agile development methodologies
Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
