Business Solutions Shared Services Clerical I

3 weeks ago

Ada, United States PPLSI Full time

Job Summary:Scope of the Role Under moderate supervision, the Business Solutions Shared Services Clerical I is responsible for the ongoing support, service, and maintenance of Business Solutions group accounts and Business Solutions associates. The focus of this position is to provide support through new group setup and plan management, routing incoming client calls and other administrative tasks that support the overall success of our employee benefits division. The Business Solutions Shared Services Clerical I will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties. As breadth of knowledge increases with experience, the Business Solutions Shared Services Clerical I may become eligible to transition to the next level of Business Solutions Shared Services Clerical II.Responsibilities:Performance Outcomes Performance Outcome: Group ManagementSetup of LegalShield Group AccountsFacilitate Group UpgradesIssue Schedule A, Tax Forms, to GroupsMaintain NDA and Vendor FormsEnter Data for LegalShield Group AccountsMonitor and analyze group account reports, enrollment, payment history, and invoicesPerformance Outcome: Customer SupportAnswer incoming calls, make outgoing callsAnswer incoming emails, make outgoing emailsProvide support to internal departments regarding group inquiriesOther duties as assigned by leadershipEducation, Knowledge, and Experience Knowledgeable in Word, Excel, and PowerPointAvailability for timely communication and customer serviceStrong written and verbal communicationExcellent listening, negotiation, and presentation abilitiesAdaptable and organized with ability to build rapport with customersRequires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality.An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.Requires an individual with a positive professional attitude who can work as a part of a team or individually.Critical thinking and problem-solving skillsProactive approach with a passion for service and an ability to thrive in a results driven environmentRequires the ability to work under pressure and quickly adapt to changeAdditional Information:FLSA Status This is a non-exempt position. Physical Requirements/ Work Environment The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position. Signatures: Employee Name (print) Date: Employee Signature Date: Human Resources Representative Signature Date: Location:AdaDepartment:9340 Business Solutions ServicesTime Type:Full timeCommitment to Equal OpportunityPPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

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