Pharmacy Support Personnel I

1 month ago

Ada, United States The Chickasaw Nation Full time
We are currently looking for a Full Time Pharmacy Support Personnel I to join our Outpatient Pharmacy Support Personnel Team team located at the Chickasaw Nation Medical Center.

Summary:
Provides clerical and administrative support services to the Pharmacy Department.

Responsibilities:
* Performs duties to assist the pharmacy staff
- Performs reception duties for the pharmacy department, receives and logs patients' medical records and assists patient in accessing pharmacy services
- Assists patients in tracking package information within GlobalShip, both USPS and FedEx
- Obtains state approved identification of patients receiving and/or picking up controlled medications
- Assists Pharmacy Courier and Transportation Drivers in finding patient medications and getting them to their destinations
- Assists with medication refill processing to include correct medication processing and correct delivery method inputs
- Assists patients picking up refill medications and discharges
- Answers routine questions or makes appropriate referrals when needed
- Couple medications with GSL software and place within GSL cabinets
* Maintains files, logs, and records
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
* Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* All other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Knowledge of programs and services offered within the area assigned
* Communicates verbally with team, departments, guests and management
* Maintains clear and complete employee health records

Skills:
Essential:
* Basic Computer skills
* Must be able to operate related office equipment
* Accurately type 25 words per minute

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass general background check

Working Conditions:
Essential:
* Fast-paced
* Works in a pharmacy setting
* Potential exposure to biohazards
* Potential exposure to contagious diseases
* Communications phone, computer
* Communications written, verbal
* May be required to assist individuals who are emotionally disturbed
* Pass pre-employment drug test
* Frequently bend, kneel, stoop, push, reach
* Use computer up to 25% of shift
* Sometimes lift and or carry up to 50 lbs
* Standing up to 100% of shift
* Walk up to 100% of shift

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