Customer Service Representative

20 hours ago


Santa Clara, United States CareLinx by Sharecare Full time

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit

www.sharecare.com .

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Qualifications:

High School Diploma

Bilingual spanish speaker : This is a must.

ROI Experience : We're looking for someone with a background in Release of Information (RO) ideally with familiarity in interpreting HIPAA authorizations.

HIPAA Knowledge : The candidate should be able to read and confirm the validity of HIPAA authorizations.

Prior experience in a customer service related field preferred.

Great communication skills

Must be able to multi-task

General working knowledge of Microsoft Word & Outlook

Computer keyboard proficiency and internet navigation skills required

Ability to work effectively with others in a team environment

Ability to thrive in a fast-growing always changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected



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