Service Coordinator
3 weeks ago
Seeking to hire a Service Coordinator for our client in Rocky Hill, CT
Benefits Available
Weekly Pay
29.00 per hr.
onsite
7a to 3:30p
Description
High School or equivalent 3 years experience in customer service dispatching
Proficient with computers, Windows applications Oracle experience a plus.
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed
Good organizational skills, attention to detail and excellent communication skills are required
Scheduling general service calls, preparing and invoicing service calls
Perform a variety of customer service dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Duties
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system
Communicate with our Service Resource Center for all service calls
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed
Reassign work as needed, making judgments based on current workloads & priorities
Regular contact of customer to communicate status changes
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
Validate and perform invoicing transactions for service calls in ACE daily.
Completed service calls to be invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times
Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
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