Service Coordinator

3 weeks ago


Rocky Hill, United States JobsRUs.com Full time

Seeking to hire a Service Coordinator for our client in Rocky Hill, CT
Benefits Available
Weekly Pay
29.00 per hr.
onsite
7a to 3:30p
Description
High School or equivalent 3 years experience in customer service dispatching

Proficient with computers, Windows applications Oracle experience a plus.
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed

Good organizational skills, attention to detail and excellent communication skills are required

Scheduling general service calls, preparing and invoicing service calls

Perform a variety of customer service dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Duties
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system

Communicate with our Service Resource Center for all service calls

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed

Reassign work as needed, making judgments based on current workloads & priorities

Regular contact of customer to communicate status changes
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
Validate and perform invoicing transactions for service calls in ACE daily.
Completed service calls to be invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times

Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.



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