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Customer Service Representative
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Description: (3-6 month contract) Customer Service representative will provide high level of customer service by inputting and ensuring correct processing of customer orders, returns, and repairs submitted via various input methods. Process invoice orders and prepares/ sends paper and email invoices to customers Participates in process improvement efforts to build capacity, improve service, and improve quality on an as needed basis. Primary role: Assists customers via phone, live chat, and e-commerce with questions regarding products, pricing, and order details and first level technical assistances. Assists with coordination of Shipping, Production, accounting and Quality Control with level 1 and 2 CSR reps when needed. Coordinate and process instrument repairs on behalf of customer. Follow processes in all business systems to track repairs until process is fully complete. Skills: Customer service, Customer support, Call center, Support, management skills, Service, Data entry, Sales, Troubleshooting, Order entry, Email, Technical support, Help desk Top Skills Details: Customer service,Customer support,Call center,Support,management skills Additional Skills & Qualifications: Additional Skills & Qualifications - Excellent verbal and written communication - Ability to handle high call volume - Excellent attendance and punctuality - Must be able to use discretion and independent judgement - Must be able to work in a team environment - Must be able to pay close attention to details - Must be able to adapt and flex to a changing environment Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
