Customer Service Representative
5 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Freeway Funding. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Handle inbound and outbound phone calls in a professional and courteous manner
- Enter and update customer contact notes and information in a timely and accurate manner
- Process incoming payments and resolve customer concerns in a fair and efficient manner
- Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty
- Work collaboratively with other team members to achieve customer service goals and objectives
Requirements:
- Previous experience in a customer service or call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Freeway Funding:
We are a leading provider of non-prime auto loans in California, dedicated to delivering exceptional customer service and support to our clients. Our team is passionate about helping people achieve their financial goals and we are committed to making a positive impact in our community.
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