Customer Service Representative
2 weeks ago
>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview**
The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.
**Job Responsibilities**
* Fields incoming calls from existing and prospective customers;
* Resolves matters concerning orders, returns, shipments and products in a professional manner;
* Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty;
* Processes customer orders, credits, complaints, returns, inquiries;
* Verifies information items, shipping methods and availability of products;
* Establishes new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking and customer referrals;
* Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge;
* Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders;
* Collaborates with department managers/representatives to help execute commercial, and key account strategies;
* Uses market knowledge and sales skills to make pricing recommendations to management;
* Performs other required tasks as assigned.
**Job Requirements**
* Minimum high school graduate; Bachelors degree preferred;
* Minimum of three years experience in sales or customer service role in manufacturing or similar environment;
* Proficiency using Microsoft Suite;
* Highly detail-oriented;
* Knowledge of aluminum and/or metals industry a plus;
* Strong analytical and problem-solving skills;
* Strong organizational, verbal and written communication skills.
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