Customer Service Representative/Warehouse Assistant
2 weeks ago
Customer Service Representative/Warehouse Assistant **Customer Service Representative/Warehouse Assistant**
Lafayette, IN **description**
The Habegger Corporation is currently seeking a Customer Service Representative/Warehouse Assistant that are responsible, organized, and customer service oriented. As a CSR/warehouse assistant, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in person. The goal for this position is the work 70% on the front counter with customers and 30% completing warehouse duties.
The primary duties of a CSR/warehouse assistant include the following: interfacing with customers and maintaining customer relationships, processing and fulfilling customer orders, and completing required warehouse duties.
Within Habegger, customer experience is top priority which requires CSR/warehouse staff to have a great understanding of the customers needs and the ability to exceed their expectations. Furthermore, timeliness, promptness, and cleanliness for all aspects of the warehouse are required.
Key Requirements and Responsibilities:
* Deliver world class customer experience through effective communication via phone, text, in person, email, etc.
* Take all opportunities to educate and upsell on all products
* Complete customer transactions with the upmost professionalism
* Assist with all warehouse duties when needed
* Answer customer calls in a timely manner and actively listen to concerns or requests
* Provide customer with accurate information that will assist with their needs
* Create a personal customer connection with friendly conversation and empathize with their concern
* Deliver results through efficient troubleshooting
* Show appreciation for the customers business and loyalty
* Resolve customer issues and escalate unresolved issues when necessary
* Document with accuracy each phone call for follow up if needed
* Assist coworkers by sharing knowledge and create effective communication
* Support the mission, principles, and goals of the company
Qualifications:
* High School Diploma or GED required
* Forklift or Picker Machine experience preferred
* HVAC industry experience preferred
* Customer Service experience preferred
* Experience communicating with customers via phone, and email
* Understanding and experience with inventory management
Some heavy lifting is required
**benefits**
* 401k and profit sharing
* Medical, dental, vision, life, and more insurance plans available
* Bonus opportunities
* Growth opportunities
The Habegger Corporation is an Equal Opportunity Employer.
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