Customer Service Representative

2 weeks ago

Lafayette, United States Hendricks Therapy Full time

**About Us**:
At Hendricks Therapy, we are committed to delivering outpatient mental health services to those who entrust us with their care. Our approach centers on fostering acceptance and compassion, acknowledging that each person is entitled to respect and empathy on their path to achieving optimal mental health. Through empowerment, challenge, education, and support, we aim to assist individuals, families, and the wider community in their pursuit of mental wellness.
Hendricks Therapy is a growing, multi-site, private mental health practice in Central Indiana. We have offices in Danville, Plainfield, Lafayette, and Downtown Indianapolis.

Hendricks Therapy has been providing behavioral healthcare in central Indiana for over 20 years. Joining Hendricks Therapy means being part of a close-knit, collaborative team, where providers work together to offer the highest quality of care for our patients.

**About The Job**:
If you have a passion for helping others and enjoy interacting with the general public, Hendricks Therapy, the leading physical therapy company in the country, has a Customer Service Representative Work From Home opening that is a perfect fit for you

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the Hendricks family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position to work remotely anywhere in the United States

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Job Duties And Responsibilities
- Handle patient scheduling, appointments, multi-phone line
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments; insurance verification
- Collect/open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival

**Qualifications**:

- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity, and empathy toward people that are in pain
- H.S. graduate or GED certificate
- Up-to-date DL and a dependable vehicle
- Excellent at handling details, communicating, and multitasking
- Great demeanor, strong integrity, and compassion

We manage your billing, scheduling, and general office needs for you and use the latest EHR, practice management, and billing software — tailored to mental health.

**Benefits**:
We offer two different pay models for our employees based off of salary or production. We offer a competitive salary based on experience as well as comprehensive benefits including: health, dental, life and disability insurance, and a 401k match. Additional benefits include a great company culture with regular opportunities to partner with local mental health organizations in the community.

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