Workday Product Support Analyst

4 weeks ago

Salt Lake City, United States Workday Full time
Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team
Workday's Customer Support teams are driven by a passion for our products and the success of our customers' User experience. We're a diverse group of people, with an invaluable mix of experience and backgrounds We promote Workday's core values, with 'Employees' being our first This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.
You'll be in a group of specialists that support one another and cultivate a learning environment. Our global support team works closely with product management, development and quality assurance teams to ensure we're providing our customers with an outstanding experience. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while working to our customers' timelines

This role operates in a flex model with at least 50% of time spent in office.

About the Role

As a Time Tracking, Absence and Scheduling Support analyst, success means you will become highly knowledgeable around the Workday product and various technologies which we use to both build and solve problems. You will diagnose and analyze technical software issues, report operational issues/product defects to engineering teams, and collaborate with multiple partners through to resolution. No two days are alike and this opportunity will make use of your troubleshooting and critical thinking skills. Your role is to ensure an outstanding customer experience through strong and timely communication on the status of issues as well as work through customer escalations, until an acceptable solution is delivered.

What would you do all day?
  • Handle a queue of Time Tracking and Absence cases, prioritizing issues based on severity and customer impact
  • Solve complex problems, drive change, and implement solutions
  • Handle time critical escalated issues
  • Work with Product Managers, QA and Development to identify solutions or workarounds
  • Balance ownership of existing case load while solving newly discovered issues
  • Maintain your knowledge of new functionality and compliance changes
  • Use your energy, drive, adaptability, and passion to inspire others throughout the company
  • Participate in our 24/7 Global Support
About You

Sr. Associate Customer Support Analyst

Basic Qualifications
1+ years in one of the following:
  • Time Tracking, Absence or Workday HCM software support
  • Functional experience in Time Tracking or Absence
  • Customer Support experience, providing software support for other functional enterprise software applications
  • Functional systems administration experience supporting software systems and solutions
  • Successful completion of a relevant technical training program, such as Year Up, or equivalent education/experience
Customer Support Analyst

Basic Qualifications

3+ years in one of the following:
  • Time Tracking, Absence or Workday HCM software support
  • Functional experience in Time Tracking or Absence
  • Customer Support experience, providing software support for other functional enterprise software applications
  • Functional systems administration experience supporting software systems and solutions
Other Qualifications
  • Strong analytical and problem solving skills; ability to troubleshoot and recreate customer reported problems internally
  • Demonstrable ability to handle customer communications with a high degree of professionalism using product and business knowledge
  • Demonstrated ability to support or implement Time Tracking, Absence, or Scheduling solutions
  • Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
  • Ability to balance multiple priorities and communicate across diverse teams within the organization
  • Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
  • Solid understanding of case handling processes and escalation procedures
  • Additional experience in one or more of the following areas: Payroll, Human Capital Management, Compensation, Benefits
  • Fluent in multiple languages (German or French preferred)
  • Prior experience with Knowledge-centered service (KCS)


Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.UT.Salt Lake City

Primary Location Base Pay Range: $84,000 USD - $126,000 USD

Additional US Location(s) Base Pay Range: $79,800 USD - $154,200 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

  • Product Support Analyst

    1 month ago

    Salt Lake City, United States Workday Full time

    Product Support Analyst - Absence, Time Tracking and Scheduling *Your work days are brighter here. * At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our...

  • Workday Technical Account Manager

    1 month ago

    Salt Lake City, United States Workday, Inc. Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Workday Technical Account Manager

    1 month ago

    Salt Lake, Utah, United States Workday, Inc. Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Senior HCM Reporting

    2 weeks ago

    Salt Lake City, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Sr. Business Intelligence Analyst, Global Procurement Office

    3 weeks ago

    Salt Lake City, United States Workday Full time

    *Your work days are brighter here. * At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Sr. Business Intelligence Analyst, Global Procurement Office

    2 weeks ago

    Salt Lake City, United States Workday Full time

    JR-0090521 *Your work days are brighter here. * At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of...

  • Customer Support Manager for Spend Management Solutions

    2 weeks ago

    Salt Lake, Utah, United States Workday Full time

    Your workdays are brighter here.At Workday, our journey began with a simple breakfast conversation that sparked an idea to transform the enterprise software landscape. Our culture, rooted in the principle of prioritizing our people, distinguishes us in the industry. The well-being, growth, and contributions of every Workmate are at the heart of our mission....

  • Compliance and Reporting Analyst

    3 weeks ago

    Salt Lake City, United States Workday, Inc. Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Product Support Analyst

    6 days ago

    Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full time

    **Job Summary**The Church of Jesus Christ of Latter-day Saints is seeking a highly skilled Product Support Analyst to join our Global Services Department. As a Product Support Analyst, you will play a critical role in providing support to our members, leaders, and employees globally.**Key Responsibilities****Product Analysis and Research**: Gather and...

  • Revenue Analyst

    1 day ago

    Salt Lake City, United States Workday Full time

    As a fast growing and adapting business, we are seeking a skilled Revenue Analyst that will be excited about joining our transformation journey! The ideal candidate will be a great communicator and self-starter who is willing to challenge the norms a Revenue, Analyst, Accounting, Business, Technology

  • Financial Analyst

    4 weeks ago

    Salt Lake City, United States Workday Full time $28 - $37

    Job DescriptionJob DescriptionpstrongOther Accepted Location:/strong/ppAtlanta, GA/ppstrongResponsibilities:/strong/ppThe Accounts Payable team manages all global invoices, supplier profiles, supplierbr /settlements, and partner payments while driving projects related to automation andbr /efficiencies./pulliEstablish strong working relationships internally...

  • Workday Analyst

    1 week ago

    Oklahoma City, United States RemyCorporation Full time

    Our client in Oklahoma City is seeking a Workday Analyst for a full time, permanent role. 2 days a week onsite in the office is required. Relocation available. U.S. Citizens or Green Card holders only.Position OverviewThe Workday Functional and Technical Analyst plays a key role in supporting and maintaining the enterprise human resources information system,...

  • Workday Analyst

    1 week ago

    Oklahoma City, United States RemyCorporation Full time

    Our client in Oklahoma City is seeking a Workday Analyst for a full time, permanent role. 2 days a week onsite in the office is required. Relocation available. U.S. Citizens or Green Card holders only.Position OverviewThe Workday Functional and Technical Analyst plays a key role in supporting and maintaining the enterprise human resources information system,...

  • Workday HRIS Analyst

    2 weeks ago

    Oklahoma City, United States SystemsAccountants Full time

    We are looking for an experienced Senior HRIS Analyst to join our team and enhance the performance and support of our HR systems, including Workday’s Core HCM, Benefits, Absence Management, and Talent Management modules. This role involves working closely with HR, Finance, and IT departments to support a global workforce of 1800 employees across 27...

  • Workday HCM Analyst

    2 weeks ago

    Ohio City, United States Resourcing HQ Full time

    Functions as the system administrator and senior analyst for the modules within Workday - Dayton Children's ERP system. Resources focused on the technical work stream will be responsible for system planning, control, security, auditing, reporting, testing, maintenance, updates, and enhancements of Workday modules. Job Description Additional Job Description ...

  • Workday Operations Analyst

    3 months ago

    Lake Bluff, United States The Fountain Group Full time

    Hello, My name is Ana, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Workday Operations Analyst for a prominent client of ours. This office is located in North Chicago, IL - However Remote is okay. Details for the position are as follows: Contract role of 1 year, possibility of extension(s). Pay...

  • Corporate Finance Analyst

    2 weeks ago

    Salt Lake, Utah, United States Workday Full time

    Job OverviewLocation: RemoteKey Responsibilities:Oversee the processing of all global invoices, supplier profiles, and partner payments while enhancing automation and operational efficiencies.Build and maintain robust relationships with internal teams and external suppliers.Execute daily accounts payable transactions to ensure financial accuracy and...

  • Sr. Global Sourcing Manager, Meetings

    1 week ago

    Salt Lake City, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Product Support Analyst for Global Services

    1 week ago

    Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full time

    Are you interested in a role that supports product development and analysis? The position of Product Analyst involves a variety of responsibilities aimed at enhancing our product offerings and ensuring user satisfaction. Key Responsibilities: Gather and assess data along with user feedback from various stakeholders, including end-users and support teams, to...

  • Billing and Accounts Receivable Analyst

    2 weeks ago

    Salt Lake, Utah, United States Workday Full time

    Job OverviewPosition Summary: The Billing and Accounts Receivable Analyst plays a crucial role in managing financial transactions and ensuring accurate billing processes.Key Responsibilities:Prepare and issue invoices to clients.Investigate and resolve any billing discrepancies.Maintain and update customer account records.Review and analyze customer...