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Grille 254 General Manager

2 months ago

San Antonio, United States Pyramid Global Hospitality Full time

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn't love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Overview

The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. This leader will train and motivate staff to exceed goals.

The Restaurant Manager shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice

Essential Job Functions: Maintains a commitment to customer service and guest satisfaction Leads and supervises the outlets team in a fair and unbiased manner Always operates in an ethical manner Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations Takes initiative to develop and execute new promotions, events, etc. Conducts monthly staff meetings to include ongoing training and safety classes Works with culinary to develop new food menus responsive of the local market Enforces high standards of hygiene and sanitation within the outlets Tracks payroll and revenue daily Ensures the security of monies, credit and financial transactions Establishes par levels for supplies and equipment Supervises the performance, attendance, attitudes, appearance and conduct of team Manages timely completion of performance appraisals Monitors time punches in Workday, ensuring accurate payroll for all associates Monitors and maintains the outlets' systems and equipment to ensure their optimum performance Develops and implements controls for expense management Implements strategies to continually improve revenues Assists with the development, training and inspiration of outlets staff for promotion Provides prompt follow-up to all guest concerns Empowers team to exceed service standards Maintains an Open Door Policy for all associate concerns Notifies their leadership if there are any ethical conduct concerns from all internal and external guests. This includes but is not limited to ;

Golfers

Members, Group Guests, and Hotel Players

Beverage Cart Attendants Grille Associates Alcohol Partners Any other Grille relationships

Works with PS to recruit and hire staff Completes all proper new hire and termination paperwork Orders all necessary office supplies and ensures proper stocking levels Maintains a safe and pleasant work environment Ensures cleanliness of outlets' storage rooms Promotes high associate morale through associate recognition, DNA cards, Be The Difference stories, and HR Motivation Recommends discipline and/or termination when appropriate of team members Takes a proactive approach to coaching and counseling Attends appropriate resort, division and department meetings Resolves guest issues promptly and with great care and effectiveness Maintains a strong knowledge of hospitality trends, especially food & beverage Provides general resort information for guests Utilizes labor management tools to schedule and control labor costs Maintains an up to date working knowledge of all resort amenities as well as any special events Interacts with resort staff in a professional manner, assisting other departments with necessary information Up sells other resort services and amenities to guests Always maintains a professional demeanor and attitude Communicates all pertinent information to the outlets team Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver. Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised. Maintains a professional appearance. Follows all company dress code standards Remains alert, courteous and helpful to the guests and colleagues at all time Associate is held accountable for all duties of this job and other duties as assigned.

Qualifications

High school diploma, GED, or the equivalent work experience required Two or four year degree in field of choice preferred 1-3 Years previous F+B Management Experience Required Prior Four or Five Diamond experience preferred

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