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Park Informational Ambassador

4 months ago

Pigeon Forge, United States Dollywood Full time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We are seeking a Park Informational Ambassador for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Park Informational Ambassador checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Information Ambassador position is responsible for proactively assisting guests with information and recommendations for their day. This position is designated to have a high focus on positive guest interactions including, but not limited to, answering questions, being welcoming, exuding a positive countenance and demonstrating an overall enthusiastic demeanor.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

  • Attend the morning PIC meeting; then, hold a brief meeting with other Information Ambassadors to discuss assignments and park updates for the day.
  • Assist ushers and PIC to ensure show times are posted accurately each day. If a show is cancelled for any reason, be on hand to assist guests by providing proper information.
  • Assist in crowd control and ensure guests are given proper attention and help with questions.
  • Communicate with the PIC for the day regarding Entertainment needs.
  • Initiate friendly interaction with guests.
  • Inform guests of park events and areas of interest.
  • Answer questions from guests.
  • Be knowledgeable of locations on park, services available, restaurant menus, show schedules, special event happenings.
  • Maintain a friendly and cooperative attitude toward guests and co-workers.
Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required
  • Minimum 18 years of age.
  • High school diploma or GED required.
  • Excellent verbal communicator - consistent and detailed.
  • Must successfully pass a pre-employment background check.
Knowledge, Skills, and Abilities
  • Excellent verbal communicator - consistent and detailed.
  • Must successfully pass a pre-employment background check.
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement.
  • Must have professional appearance with good personal hygiene
  • Must promote and support a "team" work environment by cooperating and helping co-workers
  • Must adapt to changes easily
  • Must enjoy a fast-paced, dynamic environment
  • Must show appreciation to others
  • Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Handle a high volume of guests at theater without creating unnecessary and/or unproductive stress in the workplace.
  • Able to tolerate various temperatures while working outdoors.
  • Able to maintain good personal hygiene
  • Able to get along with other employees to work out problems and resolve conflicts
  • Able to comprehend instructions and retain information
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
  • Able to be productive in a fast-paced, dynamic environment
  • Able to be flexible to handle frequent changes in priorities
  • Able to prioritize tasks and complete assignments on time
  • Able to operate/drive a company vehicle with valid TN driver's license
  • Able to add, subtract, multiply and divide with accuracy.
  • Able to communicate effectively using standard English grammar and punctuation
  • Must wear costume as outlined by Entertainment team.
  • Ability to bend over and discreetly seat guests, pick up debris.
  • Able to bend at the waist and knees multiple times throughout a shift.
  • Able to lift 20 lbs.
  • Need finger movement to handle tickets and/or counters.
  • Able to see far and near.
  • Able to push and/or pull.
  • Ability to work with and tolerate detergents and chemicals utilized in the area.
  • Able to wear all PPE as required.
  • Ability to climb steps.


The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.