Customer Service Representative

1 month ago

Urbandale, United States CO-OP Financial Services Full time

**Customer Service Representative**

Urbandale, Iowa Category Client Support Job Id JR414

JOB DESCRIPTION **THE PERKS**

* Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

* Great Work/Life Benefits Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.

* Health benefits medical, dental, & vision plus wellness programs and gym reimbursements.

* 401K with generous company match.

* Tuition reimbursement.

* Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.

**THE OPPORTUNITY:**

* We are seeking a talented Contact Center Agent I who will be responsible for applying knowledge of CO-OPs organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path. ?

**WHAT YOU CAN LOOK FORWARD TO:**

* Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.

* Maintains high level of service with members and meets performance targets.

* Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.

* Develops and maintains productive working relationships with team members.

* Promotes and maintains a positive, professional image of CO-OPs Call Centers.

* Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

#NOWHIRING

**WHAT YOULL NEED TO SUCCEED:**

* Basic Computer Skills using Word, Excel, Outlook. ?

* Strong customer service skills.

* Clear verbal communication, written communication, and reading comprehension in English.

* Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.

* Application of good judgment and decision making.

* Ability to work efficiently both independently and as part of a team.

* While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.

**REQUIRED EDUCATION and EXPERIENCE**:

* High school diploma or equivalent.

* Some post high school education desirable.

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