Customer Service Representative

1 month ago

Urbandale, United States Homemakers Furniture Full time

** Homemakers Furniture**

** Customer Service Representative**

Urbandale, IA 50322

**PAY: $20 per hour**

**Full Time: Must be available to work evenings, 1 weekend day, and have split days off in the beginning, eventually having 2 consecutive days off.**

When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. Youll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.

**Here are some of the benefits we offer our full-time employees**:

* Medical, dental, and vision insurance

* Pre-tax health and dependent care accounts

* Company-paid life insurance

* 401(k) with company match

* Profit-sharing

* Short-term disability

* Employee assistance program

* Employee discounts (including Nebraska Furniture Mart)

* Paid time off

* Paid holidays

* Closed most major holidays

* Advancement opportunities

**Job Description:**

This position serves as a liaison between our customers, all company departments, and manufacturers in order to effectively resolve any and all customer issues and to ensure complete customer satisfaction.

**Job Responsibilities:**

* Promptly, professionally and courteously answers phone calls from our customers and maintain a ready status

* Answer and maintain an acceptable level of calls per hour and maintain an acceptable call time

* Assist customers, employees, and other team members with product knowledge, questions, and warranty issues

* Prioritize duties and manage time to work effectively to handle the sensitive and heavy workload

* Research customer buy history in order to obtain customer and/or product information needed to effectively resolve customer concerns

* Process, coordinate, and schedule furniture deliveries, pick-ups, service calls, part orders, extended warranty claims, returns, and exchanges of defective products based on scheduling availability and stock levels

* Maintain a calm, positive, cooperative, professional manner at all times, in stressful situations, and in dealing with both customers and Homemakers team members

* The above responsibilities and additional duties may vary as assigned

**Job Requirements**:

We are looking for a solid, reliable worker with a strong work ethic and a positive, engaging personality. You must be highly organized and detail-oriented while still being able to work effectively in a fast-paced environment. It is also important that you display excellent verbal and written communication skills.

* High School Diploma or GED

* 1-2 years retail and/or customer service experience

* Strong time management skills

* Can work independently

* **Ability to work retail hours (includes evenings, weekends, and some holidays)**

* Typing skills of 35 net wpm

* Data Entry skills of 60 kpm

* Basic computer skills

* Phone etiquette skills

* Excellent interpersonal and communication skills

**Physical Expectations:**

* Extended sitting at desk and use of computer

* Occasional standing and bending

**Environmental Conditions:**

* Will work indoors

* Conditions may include hot/cold temperatures, dusty surroundings, and a noisy work environment

**A background check is required.**

**Homemakers is a tobacco and drug-free workplace. EOE**

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