Current jobs related to Customer Service Representative - Urbandale, Iowa - Mercer

  • Customer Service Representative

    1 week ago

    Urbandale, Iowa, United States Hy-Vee Food Stores Full time

    Job Title: Customer Service RepresentativeJob Summary:At Hy-Vee Food Stores, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and promoting a positive shopping...

  • Customer Service Representative

    2 weeks ago

    Urbandale, Iowa, United States Hy-Vee Food Stores Full time

    Job Title: Customer Service RepresentativeJob Summary:At Hy-Vee Food Stores, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and promoting a positive shopping...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States James Walford - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at James Walford - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, while also promoting our swim programs and services.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States Ia Icul Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Ia Icul. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring their needs are met with accuracy and efficiency.Key ResponsibilitiesProcess member transactions, including deposits,...

  • Medical Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States Meduit Full time

    About the RoleWe are seeking a highly skilled and motivated Medical Customer Service Representative to join our team at Meduit. As a Medical Customer Service Representative, you will play a critical role in assisting patients with resolving their self-pay balances, updating insurance coverage, and providing exceptional customer support.Key...

  • Customer Service Representative

    2 months ago

    Urbandale, Iowa, United States Mercer Full time

    At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce...

  • Customer Service Representative

    1 week ago

    Urbandale, Iowa, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States Homemakers Furniture Full time

    **Job Summary:**We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Homemakers Furniture. As a liaison between our customers, departments, and manufacturers, you will be responsible for effectively resolving customer issues and ensuring complete customer satisfaction.**Key Responsibilities:**Promptly and...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States Panera Bread Full time

    About Panera BreadWe're a company that's passionate about serving our customers and making a difference in our communities. As a Customer Service Associate, you'll be part of a team that's dedicated to providing exceptional service and creating a warm and welcoming environment for our guests.Your RoleAs a Customer Service Associate, you'll be responsible for...

  • Customer Service Representative

    13 hours ago

    Urbandale, Iowa, United States Target Full time

    Be a Part of Something BigAt Target, we're committed to making a difference in the lives of our guests. As a Guest Advocate, you'll play a key role in creating a welcoming and inclusive shopping experience. Your passion for delivering exceptional customer service will shine through in every interaction, from greeting guests to assisting with...

  • Customer Service Representative

    6 days ago

    Urbandale, Iowa, United States CO-OP Financial Services Full time

    Job SummaryWe are seeking a talented Contact Center Agent I to join our team at CO-OP Financial Services. As a key member of our client support team, you will be responsible for providing courteous and efficient service to our credit union members and employees.Key ResponsibilitiesTake incoming calls from members and navigate tools and resources to properly...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States CO-OP Financial Services Full time

    Job SummaryWe are seeking a talented Contact Center Agent I to join our team at CO-OP Financial Services. As a key member of our client support team, you will be responsible for providing courteous and efficient service to our credit union members and employees.Key ResponsibilitiesTakes incoming calls from members and navigates tools and resources to...

  • Customer Service Ambassador

    4 days ago

    Urbandale, Iowa, United States Hy-Vee Food Stores Full time

    Job Title: Customer Care RepresentativeAt Hy-Vee, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Respond to customer inquiries and resolve issues via phone, email, and social mediaRoute customer...

  • Customer Support Representative

    1 week ago

    Urbandale, Iowa, United States Three Point Solutions Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Three Point Solutions. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving product-related inquiries, and ensuring customer satisfaction and retention.Key...

  • Customer Service Representative

    2 weeks ago

    Urbandale, Iowa, United States Acosta Group Full time

    About the RoleThe Associate Customer Manager will be responsible for developing relationships with store managers and personnel to achieve directed short and long-term performance objectives at assigned stores within a geographic territory.This role will involve wall-to-wall sales coverage, including new item speed-to-shelf, schematic compliance, item and...

  • Customer Service Representative and Sales Associate

    1 week ago

    Urbandale, Iowa, United States AdVantage Industries Full time

    Job Description**Job Summary**AdVantage Industries is seeking a highly skilled and motivated Customer Service and Inside Sales Associate to join our team. As a key member of our sales and customer service team, you will be responsible for handling customer inquiries, providing exceptional customer service, and driving sales growth.Key...

  • Customer Service Representative

    5 days ago

    Urbandale, Iowa, United States Titan Industries Full time

    About Titan Industries: As a leading provider of innovative solutions, we strive to empower our employees to reach their full potential. With a rich history of delivering exceptional results, our team of experts has been dedicated to providing comprehensive services to medium-sized clients since 1981. Our 400 employees enjoy a dynamic work environment,...

  • Customer Finance Representative

    3 weeks ago

    Urbandale, Iowa, United States Homemakers Furniture Full time

    Job OverviewCOMPENSATION: $17 per hourPart-Time Schedule: 10 am-7 pm, Mondays and Tuesdays.Homemakers Furniture is seeking a dedicated team member who excels in customer interactions and possesses strong problem-solving abilities.Position Summary:The Finance Cashier Specialist plays a crucial role in a dynamic, customer-oriented environment. You will support...

  • Customer Engagement Representative

    2 weeks ago

    Urbandale, Iowa, United States Panera Bread Full time

    Customer Service Associate - Full-Time & Part-TimeOverview: Join our team at Panera Bread, where we prioritize a welcoming atmosphere and exceptional service. Our employees often describe their colleagues as family, creating a warm and friendly work environment.Role Responsibilities:Engage with customers and provide outstanding service.Participate in daily...

Customer Service Representative

4 months ago

Urbandale, Iowa, United States Mercer Full time

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer is seeking candidates for the following position to support our Urbandale location. The position is open to remote but MUST be based out of Urbandale as onsite attendance will be required occasionally throughout the year as needed.

Customer Service Representative - Benefits Counselor

What can you expect?

  • This is a customer service contact center position with structured scheduling
  • You will go through a two-tier paid training course beginning with Group Universal Life followed by Supplemental Health products including Accident, Critical Illness, Long Term Care, Hospital Indemnity, and more
  • You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people
  • You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
  • As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities
  • You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

  • A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
  • A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
  • Competitive pay, and full benefits package – effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
  • Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
  • Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
  • You will work in an exciting environment with a reputable company and receive paid training

We will count on you to:

  • Handle inbound telephone calls and document all interactions in Salesforce
  • Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
  • Research customer inquiries and follow up with customers as needed via email or outbound phone calls
  • Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
  • Request additional/missing information from the customer via written or verbal communication
  • Document client issues and escalate issues to appropriate parties to resolve
  • Troubleshoot basic website errors/questions
  • Assist with enrolling customers in various life and health products
  • Ability and flexibility of working a scheduled day
  • Assist customers with payments and payment related questions
  • Assist customers with claims and claims related processing

What you need to have:

  • HS diploma or equivalent
  • At least 1 year of proven customer service or sales experience
  • At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
  • Basic computer troubleshooting skills
  • Strong oral and written communication skills

What makes you stand out:

  • Bachelor's degree
  • Prior call center experience
  • Currently hold an active Life and Health License
  • Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

The applicable base pay for this role is $38,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Application deadline: May 17, 2024

#LI-JD2