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Customer Support Coordinator

2 months ago

Fountain City, United States Hiring Now! Full time

Position DescriptionThe role of the Customer Support Coordinator is to serve as the primary point of contact between the Enrich Foods sales organization and our customers and sales broker across the US. In particular this position will serve as the voice of our company to consumers and trade partners by responding to inquiries, either directly or through digital platforms, and work collaboratively with the Enrich Team to provide answers and resolutions.Administratively this role will also serve as the support for the sales organization and Administrative Manager by managing customer bid submissions, coordinate resources and materials to a national broker network, and track and report appropriate sales metrics and market data.In addition to supporting the Sales Team this position will also work with the Digital Marketing Manager to assist with eCommerce projects and related social media postings.to provide and process information in response to inquiries, concerns and requests about products and services.QualificationsPrimary Duties and ResponsibilitiesRespond to customer requests received directly or through digital platformsCollaborate with internal departments to meet and exceed customer s service expectations.Compile daily lists of leads and contact them or delegate individual leads to management.Assist in the creation and/or editing of presentation materials including flyers, labels, proposals, email blasts.Confers with production, warehouse or common carrier personnel to expedite, trace missing or delayed shipments.Prepare and distribute management reports to the organizationSupport in organizing various projects. Creates and develop visual presentations as needed.Provide administrative assistance to executives and management team members as required.Perform data entry duties with regard to sales figures, metrics and other key data.Answers questions from customers or individuals about our products and directs them to the person able to assist them.Acts as a liaison with other departments and outside agencies, including high-level staff. Handles confidential and non routine information.Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.Other duties as assigned.Skills, Knowledge, Education and ExperienceMinimum of 1-3 years of customer service experience.Highschool graduate or general education degree (GED) required.Experience with EDI orders, invoicing, and delivery reports preferred.Communicate well with shipping, production, and quality control departments.Must be proficient in all MS Office programs (Excel, Word, PowerPoint, Outlook).Highly organized with the ability to prioritize and manage multiple projects and assignments with deadlines.Strong conceptual and problem-solving skills to evaluate problems and apply knowledge to identify appropriate solutions; ability to resolve issues effectively and efficiently.Excellent communication skills and the ability to interact with all levels within the company, and with vendors and customers.Ability to uphold and maintain discretion and care regarding confidential and sensitive personnel and company information.Ability to be flexible and adaptive to successfully achieve the function of the position.Bilingual English/Spanish preferred.