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Hotel Front Desk Receptionist

2 months ago

Westminster, United States DoubleTree by Hilton Hotel Denver - Westminster Full time
Description

Hotel Front Desk Receptionist Part-time/on-call

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Mitigate customer complaints as needed
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•High school diploma, GED, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Well-versed in taking telephone calls and handling stressful situations