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Call Center Representative

2 months ago

Paradise Valley, United States Medix Full time
Job Description: Call Center Representative

Location: Office-based in Phoenix, AZ 85020for training (1-2 weeks), then fully remote
Equipment Provided: Yes

Overview: Join our dynamic team as a Call Center Representative. Initially focused on call center duties, this role will evolve to include various administrative tasks. You'll play a crucial part in ensuring patients receive the home health services they need by assisting with phone calls, data entry, and processing referrals from agencies, hospitals, and providers.

Key Responsibilities:
  • Handle approximately 50 calls per day, split among a small team
  • Assist with data entry and manage referrals from various healthcare providers
  • Facilitate the process of getting patients the home health services they require
  • Navigate multiple computer systems efficiently to complete tasks
Training & Remote Work:
  • Start with a comprehensive 1-2 week training period in our office
  • Transition to a fully remote position once comfortable with the role
  • All necessary equipment will be provided by Tango
Reporting:
  • Report directly to the Senior Manager
Requirements:
  • Experience handling high call volumes in a call center environment
  • Proficiency in data entry and basic computer navigation
  • Ability to work efficiently both in-office and remotely
  • Strong communication and organizational skills
Why Join Us?
  • Become part of a supportive and dedicated team
  • Enjoy the flexibility of remote work after initial training
  • Contribute to meaningful work that directly impacts patient care

If you're looking for a role where you can make a difference while working in a flexible and dynamic environment, we'd love to hear from you Apply today to join our team.

3-5 Must Have Skills/Qualifications:

Background in healthcare

Call Center is a plus

Customer Service

Pay:

$18-$19hr

Schedule:

M-F 8-5pm

Perks:

Proud sponsor of workplace diversity network

Accredited NCQA

Growth opportunities long-term

Work with some of the biggest clients in healthcare/insurance (Centene, Humana, Cigna, United, Blue Cross Blue Sheild)