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Call Center Representative

2 months ago

Grass Valley, United States Chapa-De Full time
Job DescriptionJob Description

Are you a communication whiz with a heart for helping others? Do you thrive in fast-paced environments and love being the voice of reassurance on the other end of the line? If so, we want you on our team at Chapa-De as a Call Center Representative

Salary: $21.00 - $24.45 starting, DOE.

Your Role:
As a Call Center Representative, you'll be the friendly face (or voice) our patients turn to when they need assistance. From scheduling appointments to answering questions, you'll be the one who guides them through their healthcare journey with ease and empathy.

Your Responsibilities:

  • Field inbound calls from patients with professionalism and compassion
  • Schedule appointments and coordinate with healthcare providers
  • Provide accurate information on services, procedures, and general health inquiries
  • Escalate urgent matters to appropriate medical staff promptly and efficient


MINIMUM QUALIFICATIONS:

Requirements:

  • High School diploma or GED certificate/equivalent.
  • Previous experience in a call center or customer service role
  • Excellent communication skills and a friendly demeanor
  • Ability to multitask and stay calm under pressure
  • Strong attention to detail and accuracy
  • Empathy and understanding for diverse patient needs and backgrounds

Benefit Highlights:

  • Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
  • 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
  • Retirement Plan with 6% match

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. With clinics located in Auburn, CA and Grass Valley, CA, we have multidisciplinary health care teams that provide a broad spectrum of services.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).