Front Desk Agent

5 days ago

Dana Point, United States Hilton Full time
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
  • Classification: Full Time
  • Shift: Various - must have availability to work weekends, weekdays, and holidays.
  • Pay: $21.50 per hour

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage - for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-Cs2

#LI-CS2Learn More

  • Front Desk Agent

    8 months ago

    Dana Point, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel, Insurance

  • Front Desk Agent

    4 weeks ago

    Point Clear, United States Pch Hotels & Resorts Full time

    Front Desk Agent. Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and m Front Desk, Agent, Guest Experience, Reservations, Hospitality, Hotel

  • Front Desk Agent

    2 months ago

    Point Clear, United States PCH, Inc. Full time

    Front Desk Agent Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on...

  • Front Desk Agent

    4 weeks ago

    Dana Point, United States Waldorf Astoria Hotels & Resorts Full time

    The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...

  • Front Desk Agent

    2 weeks ago

    Dana Point, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team!Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...

  • Front Desk Manager OEM

    2 weeks ago

    Dana Point, United States Aimbridge Hospitality Full time

    The Front Desk Manager OEM will be required to be fully flexible working mostly PM shifts (3 pm-11 pm) but additionally a few overnight shifts (11 pm-7 am). Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a r Front Desk, Manager, Front Desk Manager, Hospitality, Reservations, Overnight

  • Front Desk Agent

    2 weeks ago

    Dana Point, CA, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Front Desk Agent to join their Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back...

  • Front Desk Agent

    5 months ago

    Dana Point, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests,...

  • Front Desk Supervisor

    4 months ago

    Stevens Point, United States Fairfield Stevens Point Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Dental Receptionist

    4 weeks ago

    Dana Point, United States Princess Dental Staffing Full time

    DENTAL OFFICE COORDINATOR HOW ARE WE DIFFERENT! Our Vision:We’ve designed our practice with our patients in mind. The doctor made a conscious effort to design the practice to not only provide the most advanced care for her patients, but also the most comfortable experience for them when they visit. By combining these two elements, we strive to provide the...

  • Front Desk Receptionist

    1 week ago

    Central Point, United States BBSI Full time

    Front Desk Receptionist Join Our Team at American Industrial Door! Are you organized, friendly, and ready to provide outstanding customer service? American Industrial Door is looking for a part-time Front Desk Receptionist to join our office team. This role offers a great opportunity to contribute to a professional, customer-focused environment. Why Join...

  • Waldorf Astoria Customer Experience Specialist

    1 hour ago

    Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full time

    Welcome to the Waldorf Astoria Team!We are seeking a skilled and enthusiastic Front Desk Agent to join our team at the Waldorf Astoria Monarch Beach Resort & Club. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional guest experiences and exceeding expectations.Job ResponsibilitiesGreet...

  • Front Desk Clerk

    5 days ago

    Cedar Point, United States Equity Lifestyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in Cedar Point, North Carolina.What you'll do: The Store Clerk sells merchandise, maintains the store and works with park staff to ensure that guests are provided with...

  • Front Desk Clerk

    1 day ago

    Cedar Point, United States Equity Lifestyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in Cedar Point, North Carolina.What you'll do: The Store Clerk sells merchandise, maintains the store and works with park staff to ensure that guests are provided with...

  • Dental Receptionist

    2 months ago

    Dana Point, United States Princess Dental Staffing Full time

    Ocean Ranch denta;  is seeking an exceptional Dental Biller, treatment plan coordinator for an opportunity to join our dedicated team.  #CB

  • Medical Front Desk Professional

    2 weeks ago

    High Point, North Carolina, United States Bethany Medical Full time

    About Bethany MedicalBethany Medical is a multi-specialty medical practice serving the triad and surrounding communities with a mission to provide excellent care through a multi-specialty approach from prevention to intervention of potentially life-threatening health problems.We are seeking a Medical Front Desk (Full-Time or Part-Time) professional to join...

  • Spa Director

    7 months ago

    Dana Point, United States Marriott International Full time

    JOB SUMMARY Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs...

  • Membership Supervisor

    3 weeks ago

    Dana Point, United States Waldorf Astoria Hotels & Resorts Full time

    The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Clubis looking for aMembership Supervisorto join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun,...

  • Front Desk Associate

    1 week ago

    West Point, New York, United States U.S. Military Academy Full time

    About U.S. Military AcademyThe U.S. Military Academy is a world-renowned institution dedicated to providing students with a comprehensive education, leadership training, and character development.

  • HR Front Desk Receptionist

    2 months ago

    West Point, United States GLOVIS America, Inc. Full time

    Job DetailsJob Location Vehicle Processing Center Georgia - West Point, GA Position Type Full Time Job Shift 1st DescriptionAbout Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel...