Regional Business Support Manager

Job Description

SUMMARY:

The Regional Business Support Manager will provide oversight, governance, and leadership for the operational support personnel in the region. The functions within their span of control include business analytics, local IT application support, project level analytics, support processes, and operational reporting across assigned Engineering offices. Operational support to include: facilities & vehicles management, SPOC to Corporate HR, administrative functions, and various office administration. Process support to include project setup, invoicing support, calculation of WIP, Accounts Receivable tracking, production of KPIs for use by Division and Regional leadership, financial analytics, regional budget development, workflow/work management processes, reporting and other business process support functions as assigned by the Division VP. The position also provides primary administrative leadership in storm response for the region. This position reports to the Division VP.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Provide direct supervision and oversight for the regional Business Analysts, Regional Technology Coordinators, regional Operations Support staff, and Project Analytics team.
35%
•Lead the operational support functions and employees across one or more offices. These functions include: supporting local leadership and as a liaison to HR, landlords, and corporate support staff. Tasks may include: new employee orientation, facilities, office supplies, & vehicle management, office communications, project setup, time keeping, invoicing, WIP, and AR.
30%
•Manage/develop models for reporting operational KPIs and information flow into weekly/monthly/quarterly performance reports including Utilization, Expense Reports, Customer Specific KPI's, etc.
5%
•Provide oversight and governance for regional operations usage of Replicon, QuickBase, Power BI, SunTrust, Taleo, and other corporate systems & technology solutions.
5%
•Lead the analysis of current and past trends in key performance indicators including all areas of revenue, direct costs, expenses, and capital expenditures for the Division.
10%
•Improve performance by evaluating processes to drive efficiencies and understand ROI in current and new LOBs, projects and offices including development of financial models and analyses to support strategic initiatives and support management team, directors and VP with in-depth analysis of regional operations.
10%
•Perform otherduties as assigned by management.
5%

COMPLEXITY OF WORK:

Complex; established procedures not available. Major decision making.

RELATIONSHIP OUTSIDE WORK GROUP:

Influences decisions of major nature. High degree of tact and diplomacy to obtain favorable decisions or maintain good will.

SUPERVISORY RESPONSIBILITIES:

Manages a team of support staff assigned to each Region VP and Directors to provide business support functions through a team of professionals and clerical staff.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

1. REGULAR ATTENDANCE is required.

1. EDUCATION and/orEXPERIENCE

Education

Required High schooldegree or GED.

Required Associates degree(AA or equivalent from two-year college or technical school).

Preferred A Bachelor's degree from a four-year college or University in Accounting, Business Administration or Engineering.

Experience

3-5 Year(s) Experience in business analytics, project management, finance, or project controls

CERTIFICATIONS, LICENSES, REGISTRATIONS:

None required

Preferred CPA, CMA, or Project Management Certification

ON-THE-JOB TRAINING:

Training in accounting and project management systems used within Pike will be required. Time requirement for training will vary.

LANGUAGE SKILLS:

A. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

B. Ability to write reports, Business correspondence, and procedure manuals.

C. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

A. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.

B. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

C. Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

A. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

B. Ability to define problems collect data, establish facts and draw valid conclusions.

OTHER SKILLSAND ABILITIES:

• Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, Visio
• Ability to deal and work well with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds.
• Demonstrated ability to work independently and follow through on assignments
• High energy level with ability to work in fast paced, ambiguous environment
• Excellent organizational and planning skills
• Excellent interpersonal skills
• High commitment to achieving goals and plans
• Demonstrated skill in verbal/written communications
• Professional appearance maintained at all times
• Team oriented

PHYSICAL DEMANDS: The physical demandsdescribed here are representatives of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. How much on the job time is spentin the following physical activities?

• Stand Up to 1/3 (Occasionally)
• Walk 1/3 to 2/3 (Frequently)
• Sit 2/3 and more (Regularly)
• Talk or Hear 2/3 and more (Regularly)
• Use Hands to Feel, Handle or finger tools or controls 1/3 to 2/3 (Frequently)
• Climb or balance None
• Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally)
• Reach with Hands and Arms Up to 1/3 (Occasionally)
• Taste or Smell None

1. Does this job requirethat weight be lifted or force to be exerted?If so, how much and how often?

• Up to 10 Pounds 1/3 to 2/3
• Up to 25 Pounds Up to 1/3
• Up to 50 Pounds Up to 1/3
• Up to 100 Pounds None
• More than 100 Pounds None

1. Does this job have any special visionrequirements?

Close Vision (clear vision at 20 inches or less)

Distance Vision(clear vision at 20 feet or more)

Color Vision (ability to identify and distinguish colors)

Peripheralvisions (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a givenpoint)

Depth Perception (three-dimensional vision,ability to judge distances and spatial relationships_

Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)

No SpecialVision Requirements

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

• Wet, humid conditions (non- weather) None
• Work near moving mechanical parts Up to 1/3 (Occasionally)
• Work in high, precarious places None
• Fumes or airborne particles None
• Toxic or caustic chemicals None
• Outdoor weather conditions Up to 1/3 (Occasionally)
• Extreme cold (non-weather) None
• Extreme Heat (non-weather) None
• Risk of electrical shock None
• Work with explosives None
• Risk of radiation None
• Vibration None

Whileperforming this job, the noiselevel in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company

About Us

About Us

Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

"Essential" is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.

About the Team

Engineering

Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.

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