Bilingual Customer Service Account Manager

4 weeks ago

Batavia, United States Multi-Color Corporation Full time

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. 

Multi-Color Corporation | Founders Boulevard

Verstraete IML, USA – Batavia, Ohio 

We’re looking for ambitious team players to become part of our growing MCC Verstraete team at our location on Founders Boulevard in Batavia, Ohio This new venture, Belgian-based, startup facility in the U.S. specializes in offset printing labels on polypropylene for injection molding. 

MCC Verstraete offers a wide range of rapid career growth opportunities and has been in business for over 100 years as a global leader in premium label solutions. Additional benefits include:

  • Compensation: $55,000+ depending on experience
  • Comprehensive and competitive benefits - medical, dental, vision, company-paid life insurance, short-term and long-term disability coverage, and more
  • 401K with company match
  • Tuition reimbursement
  • Employee engagement and wellness programs
  • Paid vacation 
  • Paid holidays - 10 paid holidays a year with no waiting period 
  • Paid training and certifications
  • Employee led safety and community involvement teams
  • Top of the line equipment
  • Clean and climate-controlled environment

 About the role:

You are the daily contact person for any commercial and technical questions for customers within your portfolio.  You have a strong affinity with people and can successfully analyze and meet the needs of your customers, help them in a qualitative way and define the correct growth possibilities and corresponding actions.  You are in close contact with different departments ( Presales and Sales, Planning, Finance, Shipping) to find efficient solutions for any issue.  You actively work towards improvements to guarantee great service for your customers.  You make sure orders and artwork are processed in a qualitative way.  By using your communication skills to the fullest, you take pride in the growth of your customer portfolio and aim to reach the highest level of customer satisfaction.  Thanks to a 6-month educational trajectory, you get to know the internal processes and products MCC Verstraete is known for, to make sure you can handle all customer requests.  

Responsibilities

  • Customer Relationship: Building a strong and in-depth relationship with your customer allows you to be proactive with customers' needs. 
  • Financial:  Ensure customer billings are accurate. Coordinate A/R process with sales and accounting to ensure timely payments from customers. Ensure consolidation of shipping information, including cost management.
  • Processes: Perform and coordinate order entry processes and systems, including but not limited to, prepress projects, trials, production estimates, and shipping instructions in accordance with Company standards and specifications.
  • Account Management: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
  • Culture: Model the companies FLOW and First Time Right values.
  • Handling Complaints: In cooperation with the Quality Department, document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with sales, plant and customer. 
  • Continuous Improvement: Participate in improving processes and system workflows. Gain knowledge and skill on team members’ customers and workflows to serve as backup.
  • Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
  • Quality and Process Compliance: Support the company Quality Statement. Comply with quality assurance specifications of the customer and MCC Verstraete including but not limited to handling procedures, paperwork requirements, etc. Compliance with all data integrity, food safety, and GMP standards required.
  • Safety: Support a culture focused on a safe work environment. Exhibit a safety-first attitude in all that is done. Participate as an active member or leader of a Safety team. Compliance with all workplace and product safety standards and procedures is required.

Qualifications: 

  • Minimum 3 years Customer Service experience within a manufacturing environment within Customer Account, Supply Chain, or Logistics department preferred
  • Fluency in Spanish is required, fluency in Portuguese is preferred as well.
  • College degree strongly preferred; High School diploma or GED equivalent with experience-equivalent required
  • Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
  • Strong Microsoft Excel skills, including the ability to input formulas, perform analysis, create pivot tables, etc.
  • High level of accuracy, strong attention to detail, and excellent interpersonal skills
  • Ability to analyze data, draw conclusions, make recommendations, and present findings
  • The candidate must be a self-starter with strong organizational and planning skills; goal-oriented
  • Articulate clearly in written and verbal communication (English and Spanish). 
  • Must be able to relate and communicate to people at all levels of the organization
  • Assertive and solution-focused
  • Ability to prioritize, multi-task, and work in a fast-paced environment
  • Positive attitude, team player
  • Must be able to work at a computer, sitting at a desk, and using a computer keyboard, mouse, monitor, etc. daily to fulfill duties.
  • Must be able to move about in office and plant in a safe manner; minimal travel to customer sites and other facilities may be required

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

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