Customer Success Specialist
4 weeks ago
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.South Florida Ventures is a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see, and show products and do business.What were looking for:We are looking for an experienced Customer Success Specialist. The Customer Success Specialist will support the events with white glove proactive service to our exhibitors, through event cycles, starting with post contracting through to post event. The right candidate will strive for world class service levels. This role will report to the Customer Success Manager.You'll have a direct relationship with our global customers, often helping exhibitors resolve inquiries and issues quickly through kind and professional interactions via email, phone, live chat, and on-site/ in-person. Additionally, you'll maintain an expert-level knowledge of our events, offerings, and internal systems.Job Description Objectives of this roleOwn the entire relationship with assigned clients, including onboarding, implementation, retention, and overall satisfaction through proactive outreach.Establish relationships as a trusted advisor to help ensure the continued value of our shows.Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the senior team.Communicate effectively with sales team to better understand customer needs, maximize retention and growth, and share learnings.Maintain existing customer-success metrics and data as directed.ResponsibilitiesServe as day-to-day contact for assigned accounts, proactive outreach, building trust and rapport while identifying areas of opportunity and highlighting best practices.Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals.Assist customers with setting up and navigating digital tools to optimize their presence in event ROI.Facilitate interaction and workflow among team members, including but not limited to operations, sales, registration, marketing, and finance.Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings and events.Proactively reach out to clients reminding them of deadlines to ensure they benefit from the Early Bird Pricing.Qualifications Position Qualifications:Minimum of 2 years customer service experienceMinimum of 2 years of event coordination or working with exhibitorsIntermediate computer skills required, preferably familiar with SalesforceExcellent oral and written communication and presentation skills requiredThis posting will automatically expire on 6/3/2024Additional Information Why work at InformaEmployee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritize promotions internally. Our benefits include:Learning and development plan to assist with your career development15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthdayCompetitive Benefits with 401k matchPaid parental leaveWork with a high quality of specialist products and serviceBright and friendly staff who are all experts experts and additional training and development for helping you achieve your career aspirationESPP - become a shareholderWe know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.See how Informa handles your personal data when you apply for a job here .#J-18808-Ljbffr
by Jobble
-
Customer Success Specialist
4 weeks ago
Fort Lauderdale, United States Informa Connect of Informa PLC Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online...
-
Customer Success Specialist
2 weeks ago
Fort Lauderdale, Florida, United States Informa Connect Of Informa Plc Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online...
-
Customer Success Specialist
2 weeks ago
Fort Lauderdale, Florida, United States Informa Markets Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online...
-
Customer Success Specialist
4 weeks ago
Fort Lauderdale, United States Informa Markets Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online...
-
Customer Success Specialist
3 weeks ago
Fort Lauderdale, United States Informa Markets Full time**Company Description** Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide...
-
Customer Success Specialist
2 weeks ago
Fort Lauderdale, United States National Pool Partners Full timeJob Description Job Description National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry. We are hiring a Customer Success Specialist who displays the following characteristics that align with our core values: Positive Passion for serving others and delivering results Self-starter Reliable and looking to grow...
-
Customer Success Specialist
2 days ago
Fort Lauderdale, United States National Pool Partners Full timeNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry. Are you a Customer Success Specialist that displays the following characteristics? Positive Passion for serving others and delivering results Reliable and looking to grow in a fast-paced business As a member of the team, you will enjoy: Working for a...
-
Customer Success Specialist
3 weeks ago
Fort Lauderdale, United States National Pool Partners Full timeNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry. We are hiring a Customer Success Specialist who displays the following characteristics that align with our core values: Positive Passion for serving others and delivering results Self-starter Reliable and looking to grow in a fast-paced business As a...
-
Customer Success Specialist
3 days ago
Fort Lauderdale, United States National Pool Partners Full timeJob DescriptionJob DescriptionNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry.Are you a Customer Success Specialist that displays the following characteristics?PositivePassion for serving others and delivering resultsReliable and looking to grow in a fast-paced businessAs a member of the team, you...
-
Customer Success Specialist
2 weeks ago
Fort Lauderdale, United States National Pool Partners Full timeJob DescriptionJob DescriptionNational Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry. We are hiring a Customer Success Specialist who displays the following characteristics that align with our core values:PositivePassion for serving others and delivering resultsSelf-starterReliable and looking to grow in a...
-
Customer Success Specialist
2 weeks ago
Fort Lauderdale, Florida, United States Informa Markets Full timeJob DescriptionObjectives of this roleOwn the entire relationship with assigned clients, including onboarding, implementation, retention, and overall satisfaction through proactive outreach.Establish relationships as a trusted advisor to help ensure the continued value of our shows.Develop and maintain customer-success strategies and best practices, as well...
-
Customer Success Associate
2 weeks ago
Fort Lauderdale, United States Informa Markets Full time**Company Description** Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide...
-
Customer Success Associate
2 weeks ago
Fort Lauderdale, United States Informa Markets Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online...
-
Customer Success Manager
3 weeks ago
Fort Lauderdale, United States iPipeline Full timeiPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work...
-
Customer Success Manager
2 weeks ago
Fort Lauderdale, United States iPipeline Full timeiPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMOs. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work...
-
Customer Support
4 weeks ago
Fort Collins, United States The Food Corridor Full timeJob DescriptionJob DescriptionThe Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist.Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen...
-
Customer Success Representative
4 weeks ago
Fort Lauderdale, United States 1Concier Full time**JOB DESCRIPTION** **Title**: Customer Success Representative **Department**: Customer Success **Reports to**: Supervisor Customer Success **Status**: Non-Exempt/Hourly **Location**: Remote **Company Overview: 1Concier provides selection, quality, and value which no other linen manufacturer in the B2B hospitality and healthcare sector can match while...
-
Customer Success Representative
2 weeks ago
Fort Lauderdale, Florida, United States 1Concier Full timeJOB DESCRIPTIONTitle: Customer Success RepresentativeDepartment: Customer SuccessReports to: Supervisor Customer SuccessStatus: Non-Exempt/HourlyLocation: RemoteCompany Overview: 1Concier provides selection, quality, and value which no other linen manufacturer in the B2B hospitality and healthcare sector can match while operating across the United States,...
-
Customer Specialist CR1
4 weeks ago
Fort Lauderdale, United States One Ten Inc Full timeJob Number: 1750 External Description: Required Skills/Certifications: GED or High School Diploma required. Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety. Proven experience in building customer relationships and maintaining professional customer service even in challenging...
-
Customer Success Associate
2 weeks ago
Fort Lauderdale, United States Informa PLC Full timeJob Description Reporting to the Customer Service Manager, helping to deliver a world-class Customer Service program for SFV attendees. Manage Customer Service Systems: Manage the customer service inbox, which receives both digital and physical show queries. Balance inbound/outbound omnichannel (phone/chat/email) volume. Support CS Lead with the...
