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Customer Specialist CR1

1 month ago

Fort Lauderdale, United States One Ten Inc Full time

Job Number:

1750

External Description:

Required Skills/Certifications: GED or High School Diploma required. Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety. Proven experience in building customer relationships and maintaining professional customer service even in challenging situations. Additional Skills/Preferences:

Inside sales, retail, or related experience preferred. Job Description:

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Join us and make a lasting impact on customer satisfaction and our overall success

As a Customer Specialist, you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently. Your expertise will be instrumental in resolving any issues or concerns related to parts or equipment, guaranteeing timely delivery of high-quality solutions. With a keen eye for detail, your responsibilities will encompass processing customer orders, promptly addressing inquiries, and providing top-notch solutions to maximize customer satisfaction and drive future sales. A successful Account Development Associate has a solid understanding of product offerings, achieves sales goals, and takes responsibility for the order management processes.

What you will do:

Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions. Collaborates with Account Managers to service accounts and drive revenue. Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers. Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions. Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders. Find best method to resolve problems and ensure customer satisfaction while adhering to company policies. Makes outbound calls including marketing new products. Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery. Benefits:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support.

Job Number:

Trane Sarasota, FL CR1

Community / Marketing Title:

Customer Specialist CR1

Location_formattedLocationLong:

Fort Lauderdale, FL, Florida US #J-18808-Ljbffr

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