Customer Success Manager
3 days ago
Customer Success Manager Sunnyvale, California, United States Sales and Business Development Imagine what you could do here. Contribute your expertise to redefining the software that drives businesses around the world with Claris (formerly FileMaker), an Apple company. Claris is hiring a Customer Success Manager to join our Claris Sales organization to ensure our customers have a best-in-class experience. The CSM focuses on helping to build long-lasting customer relationships through onboarding, mentorship, and advocacy and help increase customer retention by establishing themselves as trusted advisers to build and maintain customer relationships. By focusing on customer satisfaction, deployment, and retention, the CSM helps grow the business. Successful candidates will be innovative, creative, and have a genuine curiosity in their customers' business. They are goal and results oriented, optimistic, have a value-add mindset, are proactive and easily adapt to change. Description In this role, you will: Engage with new and existing customers, ensuring that they are receiving maximum benefit from the Claris product stack. Curate the customer’s service and support experience and assume responsibility for ensuring customers' overall satisfaction and continued adoption. Seek to understand a customer’s technology infrastructure beyond Claris. Facilitate IT Infrastructure reviews as well as proactively identifying trends associated with a customer’s engagement with Claris and recommending best practices and methodologies. Proactively collaborate with the Claris Partner ecosystem to act as an advocate on behalf of the customer and to further facilitate timely, significant, and relevant engagements. Identify dissatisfaction and retention risk. Minimum Qualifications 2+ years in an Enterprise Customer Success or Sales Product Support role. Bachelor’s degree, or equivalent experience, or certification in Customer Success. Proven proficiency in customer retention, presentation skills, and ability to work independently to drive delivery of customer success. Proven experience in customer success or related roles (account management, consulting, or solution sales). Expertise in solution selling and a deep understanding of consultative sales processes, with a focus on customer needs and business outcomes. Experience working cross-functionally with sales, product, and technical teams to drive customer success and inform the product roadmap. Key Qualifications Preferred Qualifications Experience working in an environment with the following areas is a plus: Claris or FileMaker Product Suite, Software-as-a-Service (SaaS). Experience in onboarding customers, effectively communicating product features and support processes. Exceptional active listening skills, with a keen ability to discern and address customer needs. Ability to align internal resources to meet customer requests and escalations. Inspires and motivates peers and fosters cross-functional cooperation. High level of emotional intelligence and empathy in interpersonal interactions. Deep understanding of project lifecycles for custom development, including requirements gathering, solution design and implementation, along with knowledge about product customization and integrations. Hands-on experience with FileMaker, Claris Connect, and Claris Studio is a plus. Ability to translate complex technical solutions into clear business value propositions for customers. #J-18808-Ljbffr
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Senior Customer Success Manager, Commercial
1 month ago
Sunnyvale, California, United States Clari Full timeAbout the RoleClari is seeking a passionate, results-oriented Sr. Customer Success Manager to join our Commercial team. As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey.ResponsibilitiesProactively manage the success of Clari customers in your...
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Senior Customer Success Manager, Commercial
7 days ago
Sunnyvale, United States Clari Full timeClari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...
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Senior Customer Success Manager, Commercial
1 month ago
Sunnyvale, United States Clari Full timeClari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...
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Customer Success Specialist
4 weeks ago
sunnyvale, United States Maxonic Full timePosition SummaryEmployee Experience & Success Analyst is responsible for helping users use the right tools for the best collaboration outcome. This role seeks opportunities for collaboration success focused on developing training and adoption strategies for collaboration tools. This role will work closely with IT partners and business departments to...
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Customer Success Specialist
1 month ago
Sunnyvale, United States Maxonic Full timePosition SummaryEmployee Experience & Success Analyst is responsible for helping users use the right tools for the best collaboration outcome. This role seeks opportunities for collaboration success focused on developing training and adoption strategies for collaboration tools. This role will work closely with IT partners and business departments to...
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Customer Experience Manager
4 weeks ago
Sunnyvale, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeJob DescriptionWe’re seeking a collaborative colleague who wants to create outstanding experiences via customized briefings and other executive and experience programs led by our team. Our high-visibility program is well-funded, widely respected and highly utilized by stakeholders and both our physical and virtual briefing environments are current,...
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Collaboration Success Analyst
1 month ago
sunnyvale, United States GForce Life Sciences Full timeInternal Title: Collaboration Success Analyst (Employee Experience & Success Analyst)Duration: 6-month contract Location: 2-3 days onsite in Sunnyvale, CAResponsibilities: Apply user-centered design to enhance user experience.Gather and present user feedback to stakeholders.Support the deployment of employee success frameworks with a focus on tool...
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Collaboration Success Analyst
2 months ago
Sunnyvale, United States GForce Life Sciences Full timeInternal Title: Collaboration Success Analyst (Employee Experience & Success Analyst)Duration: 6-month contract Location: 2-3 days onsite in Sunnyvale, CAResponsibilities: Apply user-centered design to enhance user experience.Gather and present user feedback to stakeholders.Support the deployment of employee success frameworks with a focus on tool...
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Customer Operations Manager
1 month ago
Sunnyvale, United States 1X Technologies AS Full timeWe are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. As we transition from R&D to full-scale manufacturing, we seek a skilled and adaptable Customer Operations Manager to build and lead our customer operations function, ensuring...
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Customer Operations Manager
3 weeks ago
Sunnyvale, United States 1X Technologies AS Full timeWe are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. As we transition from R&D to full-scale manufacturing, we seek a skilled and adaptable Customer Operations Manager to build and lead our customer operations function, ensuring...
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Customer Care Representative
3 weeks ago
Sunnyvale, United States R.S. Hughes Full timeImagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American...
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Customer Care Representative
2 months ago
Sunnyvale, United States R.S. Hughes Full timeImagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American...
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Branch Manager
2 months ago
Sunnyvale, United States Hertz Full timePay $70,000/YR The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees...
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Product Manager
7 days ago
Sunnyvale, United States Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform...
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Product Manager
2 weeks ago
Sunnyvale, United States Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to...
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Product Manager
2 weeks ago
Sunnyvale, United States Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform...
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Account manager
4 weeks ago
Sunnyvale, United States Stratoscale Full timeWe are seeking a high-performing Account manager in the San Francisco Bay Area. You will be responsible for formulating and executing a sales strategy that results in revenue growth. To be successful in this role, you will need to have a background in selling open source technology, experience in communication with developers and executives and have a...
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Account manager
4 weeks ago
Sunnyvale, United States Stratoscale Full timeWe are seeking a high-performing Account manager in the San Francisco Bay Area. You will be responsible for formulating and executing a sales strategy that results in revenue growth. To be successful in this role, you will need to have a background in selling open source technology, experience in communication with developers and executives and have a...
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Strategic Enterprise Accounts Manager
2 weeks ago
Sunnyvale, California, United States NetApp Full timeJob SummaryThe SLED Account Manager is responsible for pursuing, developing, and closing strategic, traditional, and transformational sales opportunities within the assigned geography. This role requires a deep understanding of the SLED market and the ability to build strong relationships with customer stakeholders.Key Responsibilities:Develop and execute...
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Executive Account Manager
2 weeks ago
Sunnyvale, United States Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform...