Customer Success Manager
4 weeks ago
Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again
What we need:
Are you passionate about ensuring the success of customers? Do you thrive in a dynamic, fast-paced environment and excel at building strong relationships with your customers? If so, we're looking for you to join our team as a Customer Success Manager at MacStadium.
As a Customer Success Manager (CSM), you will be responsible for maximizing MacStadium’s value to our customers through your ability to ask questions and learn about your customers’ business goals and objectives. This role plays a crucial link between customers and the internal cross functional teams to ensure the customer’s journey with MacStadium’s products and services solves their problems and work towards desired outcomes in achieving their company goals. The ability to build and maintain strong relationships with customers will be an important skill for this role.
This position is incredibly important as we are working with some of the biggest names in tech by providing mission-critical infrastructure for a variety of use cases that require Mac compute. The person filling this role will build deep relationships with MacStadium’s most important customers, and recognize opportunities to solve problems through our growing set of products and services.
This position is a part of our Revenue team, reporting to the Director – Sales and Customer Success, and the preferred location is in Atlanta, GA.
MacStadium's current U.S. office locations are in Atlanta, GA and Las Vegas, NV. While it is ideal to have this position located in close proximity to one of our offices, we are open to filling the role remotely outside of the states of Georgia and Nevada (within the United States) for the right candidate. For remote applicants outside of Eastern time zone, working hours will coincide with Eastern time zone hours.
What you will be doing:
1.
Relationship Management:
Develop and maintain strong, long-term relationships with key stakeholders in customer accounts. Act as the main point of contact for customer inquiries, escalations, and account management.
2.
Account Growth and Expansion:
Identify opportunities for account expansion by understanding customer needs, pain points, and growth plans. Collaborate with sales and product teams to propose tailored solutions that address customer requirements including cross-sells and upsells.
3.
Retention and Renewals:
Proactively monitor customer satisfaction and engagement levels. Identify potential risks to customer retention (i.e. churn) and implement strategies to mitigate them. Work closely with customers to ensure timely renewals and drive expansion opportunities.
4.
Advocacy and Feedback:
Serve as a customer advocate within MacStadium, representing the voice of the customer in internal discussions. Gather feedback on our products and services and relay it to relevant teams for continuous improvement.
5.
Customer Education:
Educate customers on MacStadium best practices, industry trends, and new features to help them maximize the value of our services.
6.
Metrics and Reporting:
Track key performance metrics related to customer success, including customer satisfaction scores, NPS, retention rates, and expansion revenue. Prepare regular reports and presentations to communicate insights and recommendations to internal stakeholders.
What skills and experience you need to have:
- Associate’s or Bachelor's degree in business, marketing, communications, or a related field; or equivalent experience.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities with a focus on delivering exceptional customer experiences.
- Familiarity with SaaS/cloud technologies and the ability to quickly learn and understand technical concepts.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Experience in sales, customer success, account management, or a similar client-facing role is preferred.
- Experience working with enterprise customers is a plus.
What you will get:
Day one benefits.
Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance.
Balanced life.
We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?
Solid future.
Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.
For California, Colorado, and Illinois applicants, the compensation range for this role is $65,000 to $85,000.
___________________________________________________________________________________________________
MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
___________________________________________________________________________________________________
No agencies please.
What's your citizenship / employment eligibility? *
LinkedIn Profile URL:
Are you currently employed? If yes, why are you pursuing new opportunities? If no, explain when and why your last position ended. *
What are your salary expectations? *
Are you able to perform the essential job duties with or without a reasonable accommodation? *
All MacStadium positions require a successful passing of a criminal background check - any concerns complying with this requirement? *
#J-18808-Ljbffr
-
Customer Success Manager
3 weeks ago
Denver, United States Xactly Corp Full timeJob Description WHO WE ARE Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work six...
-
Customer Success Manager
3 weeks ago
Denver, United States Xactly Corp Full timeJob Description WHO WE ARE Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work six times,...
-
Customer Success Manager
3 weeks ago
Denver, United States NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Customer Success Manager – WEM Portfolio The...
-
Customer Success Manager
6 days ago
Denver, United States NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Customer Success Manager – WEM Portfolio The...
-
Customer Success Manager
3 weeks ago
Denver, United States Ping Identity Full timeAbout Ping Identity: At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We call this digital freedom. And it's not just...
-
Customer Success Manager
7 days ago
Denver, United States Ping Identity Full timeAbout Ping Identity: At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We call this digital freedom. And it's not just...
-
Customer Success Manager
3 weeks ago
Denver, United States Lightforce Full timeAbout LightForce At LightForce Orthodontics we use advanced manufacturing technologies and proprietary CAD software to create the world's best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...
-
Customer Success Manager
1 month ago
Denver, United States Next Frontier Capital Full timeIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well Large equity stake + competitive salary + benefits 2nd CS hire, will work directly with the VP to build the CS function from ground up Full-cycle customer success from onboarding, implementation, support, expansion, and...
-
Customer Success Manager
4 days ago
Denver, United States Next Frontier Capital Full timeIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well Large equity stake + competitive salary + benefits 2nd CS hire, will work directly with the VP to build the CS function from ground up Full-cycle customer success from onboarding, implementation, support, expansion, and...
-
Customer Success Manager
2 weeks ago
Denver, United States Next Frontier Capital Full timeIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well Large equity stake + competitive salary + benefits 2nd CS hire, will work directly with the VP to build the CS function from ground up Full-cycle customer success from onboarding, implementation, support, expansion, and...
-
Customer Success Manager
2 days ago
Denver, United States Talon.One GmbH Full timeABOUT THE TEAM: As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and...
-
Customer Success Manager
23 hours ago
Denver, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
2 weeks ago
Denver, Colorado, United States Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Customer Success Manager
3 weeks ago
Denver, Colorado, United States Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Customer Success Manager
2 weeks ago
Denver, United States Workday, Inc. Full timeAbout the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet...
-
Customer Success Manager
2 weeks ago
Denver, United States Workday, Inc. Full timeAbout the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet...
-
Customer Success Manager
1 week ago
Denver, United States RingCentral Full timeSay hello to possibilities.It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Customer Success Manager
3 weeks ago
Denver, United States Dialpad Full timeDialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than...
-
Customer Success Manager
1 day ago
Denver, United States Extole Full timeWe have created the leading customer-led growth platform and are passionate about helping marketers engage, retain, and acquire new customers. If you have referred a friend to Airbnb or Tesla, have earned a new account bonus, or participated in a sweeps, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the...
-
Director of Customer Success Management
3 weeks ago
Denver, United States Grace Hill Full timeJob DescriptionJob DescriptionThis is a remote position.Role Overview If you are passionate about driving customer success and leading a high-performing team in a dynamic technology services environment, we want to hear from you! Join us and be a key player in shaping the future of our customer success function. The role of the Director of Customer Success...
