Customer Service Professional/Driver

2 months ago

Springfield, United States Ewing Outdoor Supply Full time
Ewing Outdoor Supply looking for a Customer Service Professional to provide excellent customer service at our fast growing landscape materials location in Springfield OR

You must have the ability to lift 50-70 lbs. and perform in a seasonal high heat situation. The ability to learn the POS (point of sale) system is a must, as well as the ability to identify products and extend a top level customer experience. You will be provided all the training you need to be successful, so we are looking for a committed teammate with interest in growth opportunities, can hustle and be a great team fit.

We are proud to share our 101 year history and great family owned culture of Ewing Outdoor Supply and we need a high level customer service professional to join the team.

Interested parties apply below and let us see if you are a fit on our team and in our family.

**Preferred consideration for**

Bilingual (English/Spanish)

Responsibilities
  • Go the extra mile to engage customers
  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers' questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with your team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients' complaints
  • Inform customers about new products and services
  • Follow DOT regulations and safety standards
Requirements
  • Prior Outdoor Supply Industry Experience
  • Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
  • Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic math skills
  • Be able to lift 50-70 pounds
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Valid driver's license
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations
Bonus Points for the Following*
  • Bilingual (Spanish & English)
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
  • Knowledge of inventory stocking procedures
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Profit Sharing


We have the 4 C's that make your job a career

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you

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