Patient Care Advocate

3 weeks ago

Lakeland, United States InnovaCare Full time

InnovaCare Management Services Company, LLC

Job description:

The Patient Care Advocate is a liaison between the patient, the community, and the healthcare professionals to facilitate access and sustain patient retention throughout the best patient experience. Is required for a Patient Care Advocate to build strong relationships with the community, insurance, healthcare professionals, and other entities that impact the patients' healthcare needs.

in navigating access to build, solid They also allow patients to receive financial, social, and community support and correspond with healthcare providers, insurance companies, and case managers. Their primary duties include assisting patients-and their loved ones - navigate the healthcare system in many ways, like communicating with doctors, working with insurance

companies, setting up appointments, managing their inquiries or complaints, and coordinating activities in the Wellness Centers to increase patient retention, education, access, community engagement, and social integration.

Duties and Responsibilities

1. Onboard new patients, introduce the clinic team (VIP Tour), facilitate a welcoming

environment, and provide the necessary information about services offered in the

company and in the Wellness Center.

2. Facilitate first appointment scheduling

3. Work closely with the Clinic Administrator to welcome the new patients on the first

visit

4. Promote Wellness Events

5. Guide patients in navigating the healthcare system

6. Assist patients in removing social and medical barriers.

7. Maintain marketing-related item inventory for offices

8. Helps patients understand their insurance coverage

9. Share information about Medicare, Medicare Advantage, Insurance benefits, and any service differentiator of InnovaCare Health

10. Support patients during care around the basics of Medicare and insurance as well as the benefits of Innovacare with their insurance plan

11. Support reputation and to promote patient participation in the company initiatives

12. Support Patient Experience initiatives by performing outbound calls, answering patients' questions, posting activities on social media following the Marketing guidelines, and others.

13. Documenting patient complaints and taking necessary steps to resolve them.

14. Plans, coordinates, and tracks attendance od Wellness Center activities.

15. Lead and find resources in the community or internally for activities in the Wellness Center

16. Provide outreach and education to individual patients and groups in different settings and with to distinct cultural and ethnic competencies, linguistic or barriers

17. Facilitate activities to encourage patients in their self-care and promote behavioral changes

18. Support retention strategies, performing survey campaigns to disenrolled patients to capture their feedback and provide service recovery as needed.

19. Support the management team in data collection, timely data entry, reporting, development and evaluation of programs,

20. Assist with patient experience monthly patient experience and retention performance outcomes.

21. Support organizational efforts to drive patient experience and loyalty to ensure organizational alignment

22. Support community engagement activities as needed

23. Support membership growth with established tactics such as "Refer a Friend"

Minimum Required Education, Experience & Skills

  • High School graduate with three years of experience where the primary responsibility was in any one of the following categories: health care, economic services, counseling, sales, medical billing, or processing insurance claims. •Clinical experience a plus.
  • Valid Driver's License and has reliable/accessible transportation.
  • Bilingual Spanish/English a plus.
  • Strong organizational skills
  • Experience working in the healthcare system.
  • Strong listening and communication skills.
  • Solid knowledge of the complexities of the healthcare system.
  • Ability to offer emotional support and sympathy.
  • Be Compassioned with patient
  • Be highly empathetic and passionate about the well-being of patients
  • Must exemplify a professional demeanor.
  • Must be culturally sensitive to all racial/ethnic groups.
  • Adheres to ethical and legal standards of practice.
  • Maintain confidentiality regarding patients and families by professional and departmental standards.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships with supervisors and peers.
  • Must be a self-starter.
  • Ability to work independently of constant supervision.
  • Ability to prepare and maintain detailed records and notes. •Be computer proficient.
  • Must be able to prioritize work and be flexible to changes to any processes or work assignments.
  • Physical & Mental Requirements: (check all that apply)
  • Ability to lift upwards of 25 pounds.
  • Ability to stand or sit for extended periods.
  • Ability to receive and comprehend instructions verbally and in writing.
  • Ability to use logical reasoning for simple and complex problem-solving.
  • Ability to discriminate shades of color when reading a dipstick.


The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

  • Patient Care Advocate

    5 days ago

    Lakeland, Florida, United States InnovaCare Full time

    InnovaCare is looking for a dedicated and compassionate individual to join their team as a Patient Care Advocate. As a Patient Care Advocate, you will play a crucial role in ensuring patients have the best healthcare experience possible by navigating them through the complex healthcare system and providing essential support services. Your responsibilities...

  • Patient Care Advocate

    3 weeks ago

    Lakeland, United States Innovacare Health Full time

    InnovaCare Management Services Company, LLCJob description:The Patient Care Advocate is a liaison between the patient, the community, and the healthcare professionals to facilitate access and sustain patient retention throughout the best patient experience. Is required for a Patient Care Advocate to build strong relationships with the community, insurance,...

  • Patient Care Advocate

    2 weeks ago

    Lakeland, United States Innovacare Health Full time

    InnovaCare Management Services Company, LLCJob description:The Patient Care Advocate is a liaison between the patient, the community, and the healthcare professionals to facilitate access and sustain patient retention throughout the best patient experience. Is required for a Patient Care Advocate to build strong relationships with the community, insurance,...

  • Patient Care Advocate

    2 weeks ago

    Lakeland, United States InnovaCare Full time

    InnovaCare Management Services Company, LLC Job description: The Patient Care Advocate is a liaison between the patient, the community, and the healthcare professionals to facilitate access and sustain patient retention throughout the best patient experience. Is required for a Patient Care Advocate to build strong relationships with the community, insurance,...

  • Patient Care Coordinator

    4 weeks ago

    Lakeland, United States InnovaCare Health Full time

    InnovaCare Management Services Company, LLCWe Are InnovaCare!InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn't just healthcare; it's about...

  • Patient Registration Coordinator Urgent Care

    3 weeks ago

    Lakeland, United States AdventHealth Centra Care Full time

    **Patient Registration Coordinator - AdventHealth Centra Care Lakeland North** **All the benefits and perks you need for you and your family**: - Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. - Fulfilling work with people who treat you like family. - Excellent benefits, market-driven wages and...

  • Patient Care Coordinator

    4 weeks ago

    Lakeland, United States InnovaCare Health Full time

    InnovaCare Management Services Company, LLC We Are InnovaCare! InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn't just healthcare; it's about...

  • Member Experience Advocate

    2 weeks ago

    Lakeland, United States GTE Financial Full time

    Come join our GTE Financial team! We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I. The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and...

  • Patient Care Assistant

    2 months ago

    Lakeland, United States Lakeland Regional Health Full time

    Position InformationWork Type: Active - Benefit Eligible and Accrues Time Off Exempt: No Work Schedule: Weekdays with Rotating Weekends Work Hours per Biweekly Pay Period: 72 Shift Time: 7a-7:30pm Location: Medical Center, US:FL:Lakeland Position SummarySummary: Deliver care to patients under the direction/delegation of the Registered Nurse or licensed...

  • PSR 1 Med Center

    2 weeks ago

    Lakeland, United States 581 Advocate Aurora Health, Inc. Full time

    Department: 10465 Revenue Cycle - ALMC PAS Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: This is a 2nd shift ER position. 2:30-11pm. Every other weekend. Days off when working weekend. This position does include holidays. Major Responsibilities: Greets and checks in patients arriving for...

  • Patient Registration Coordinator Urgent Care Lakeland

    3 weeks ago

    Lakeland, United States AdventHealth Full time

    **Patient Registration Coordinator - AdventHealth Centra Care Lakeland North****All the benefits and perks you need for you and your family:**+ Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.+ Fulfilling work with people who treat you like family.+ Excellent benefits, market-driven wages and career...

  • Patient Registration Coordinator Urgent Care Lakeland

    3 weeks ago

    Lakeland, United States AdventHealth Full time

    **Patient Registration Coordinator - AdventHealth Centra Care Lakeland****All the benefits and perks you need for you and your family:**+ Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.+ Fulfilling work with people who treat you like family.+ Excellent benefits, market-driven wages and career...

  • Patient Registration Coordinator Urgent Care Lakeland

    2 weeks ago

    Lakeland, United States AdventHealth Full time

    **Patient Registration Coordinator - AdventHealth Centra Care Lakeland** **All the benefits and perks you need for you and your family:** + Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. + Fulfilling work with people who treat you like family. + Excellent benefits, market-driven wages and career...

  • Patient Registration Coordinator Urgent Care Lakeland

    5 days ago

    Lakeland, Florida, United States AdventHealth Full time

    Patient Registration Coordinator AdventHealth Centra Care Lakeland North*All the benefits and perks you need for you and your family:+ Commitment to whole person care, giving you the opportunity to help heal people in mind body and spirit.+ Fulfilling work with people who treat you like family.+ Excellent benefits, market-driven wages and career development...

  • Registered Nurse

    6 days ago

    Lakeland, United States 135 Aurora Health Care Southern Lakes, Inc. Full time

    Department: 34500 Aurora Lakeland Medical Center - Critical Care: ICU Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: There are no assigned hours for this position, it is on an as needed basis. RN's working a casual position are required to work a minimum of 24 hours per 6 week schedule period...

  • RN / LPN Pediatric Home Health Nurse

    3 weeks ago

    Lakeland, United States Angels of Care Pediatric Home Health Full time

    Angels of Care Pediatric Home Health is looking for Registered Nurses (RN) and Licensed Practical Nurses (LPN) in Lakeland, FL and surrounding areas.Angels of Care has been caring for the medically fragile community across the nation since 2000! We pride ourselves on our values: Heart, Advocacy, Love, Outreach, and Speed! #HALOSPay Range: $28/hr-$32/hrAngels...

  • RN / LPN Pediatric Home Health Nurse

    3 weeks ago

    Lakeland, United States Angels of Care Pediatric Home Health Full time

    Angels of Care Pediatric Home Health is looking for Registered Nurses (RN) and Licensed Practical Nurses (LPN) in Lakeland, FL and surrounding areas.Angels of Care has been caring for the medically fragile community across the nation since 2000! We pride ourselves on our values: Heart, Advocacy, Love, Outreach, and Speed! #HALOSPay Range: $28/hr-$32/hrAngels...

  • RN / LPN Pediatric Home Health Nurse

    3 weeks ago

    Lakeland, United States Angels of Care Pediatric Home Health Full time

    Angels of Care Pediatric Home Health is looking for Registered Nurses (RN) and Licensed Practical Nurses (LPN) in Lakeland, FL and surrounding areas.Angels of Care has been caring for the medically fragile community across the nation since 2000! We pride ourselves on our values: Heart, Advocacy, Love, Outreach, and Speed! #HALOSPay Range: $28/hr-$32/hrAngels...

  • Registered Nurse

    4 weeks ago

    Lakeland, United States Advocate Aurora Health Full time

    Department: Status: Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: In the inpatient setting we have full-time, part-time, Weekend Program and various shift options. Most units are working 12 hour shifts from either 7 AM to 7:30 PM or 7:00 PM to 7:30 AM. Our Recruiters will share more unit specific details...

  • Registered Nurse

    3 weeks ago

    Lakeland, United States Advocate Aurora Health Full time

    Department: Status: Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: In the inpatient setting we have full-time, part-time, Weekend Program and various shift options. Most units are working 12 hour shifts from either 7 AM to 7:30 PM or 7:00 PM to 7:30 AM. Our Recruiters will share more unit specific details...