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Field Service Engineer

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Centennial, United States Scanworks Medical Inc Full time

Imaging Field Service Engineer – GE CT/MRI Location : Centennial, CO Reports to : Service Manager – CT Travel : Up to 25% Salary : $90,000/yr – $135,000/yr About the Company: Scanworks is a leading provider of advanced & affordable diagnostic imaging equipment. Since 1989, we have provided health care providers & service organizations an alternative to the original equipment manufacturer without compromise in quality or customer care. We specialize exclusively in GE CT & MRI Scanners and maintain all equipment to the highest standard. We take pride in our ability to deliver the caliber of service and results typically associated with larger corporations, all while maintaining the personal touch and care that only a small company can provide. What sets us apart is our genuine passion for what we do and our unwavering commitment to excellence. We value every client relationship and strive to build long-lasting partnerships based on trust, transparency, and outstanding results. Overview : We are looking for a full-time CT and/or MRI Field Service Engineer, who will perform preventative maintenance, troubleshooting, installations, and repairs on GE CT and/or MRI systems both in the field and at the company warehouse. Must have the ability to problem-solve and work independently to troubleshoot and resolve technical issues. Ideal candidate would be someone who can hit the ground running, who prides themselves on being self-sufficient, and is interested in working for a small company where they have a direct impact on company success. This role requires a presence onsite at the warehouse in Centennial, Colorado when not in the field. Travel expectations is up to 25% including both on-call and scheduled service. Job Description : Provide on-demand phone and on-site support Receive service calls from customers, determine customer needs/problems, and respond accordingly Evaluate and troubleshoot customer issues, escalating when needed Plan, schedule, and execute planned maintenance (PM) activities Write and submit service reports to customers in a timely manner Safely perform on-site system installations and de-installations Test and repair current warehouse inventory (CT, MRI, etc.) Help maintain warehouse, parts, tools, and supplies Help to prepare, re-condition, and maintain mobile CT/MR trailers, as needed Support sales activities and establishes and maintain good relationships with customers Provide simple application support in-person or over-the-phone, as needed Support company-wide initiatives and projects Duties and responsibilities are subject to modification to fit the needs of the business and as deemed necessary by management Requirements : High School Diploma At least 2 years of experience working on electronic or mechanical equipment Ability to travel up to 25% Must be willing to be on-call, including weekends and holidays Ability to learn by cross-training Desire to be customer facing Ability to lift and/or move at least 50 lbs Preferred: An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience servicing medical equipment Field Service Experience servicing GE CT and/or MRI systems Siemens CT/MRI experience Skills Desired : Ability to work independently and proactively Analytical mindset with strong problem-solving skills Service-oriented mentality with a focus on customer satisfaction Proactive, hands-on team player with a positive and collaborative attitude Strong verbal and written communication skills Personal qualities of integrity, credibility, and reliability Familiar with working in a healthcare environment and demonstrate a strong commitment to adhering to all relevant laws and regulations, including HIPAA Benefits : Medical insurance (100% employer paid premium) Dental insurance (100% employer paid premium) Vision insurance (100% employer paid premium) Simple IRA with company match PTO and paid holidays Paid maternity & paternity leave Vehicle stipend Company-provided cell phone, computer, and tools #J-18808-Ljbffr