Field Service Technician I
3 weeks ago
Canon Solutions America, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional experiences and elevated efficiency within the routine maintenance of Canon-supported products.
Your Impact
In this position, you will be accountable for:
- Reporting product failure trends and serviceability issues with necessary supported documentation.
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
About You: The Skills & Expertise You Bring
This is a customer-facing role, requiring compliance with customer policies and protocols.
Requirements include:
- Holding a High School diploma or equivalent experience.
- Possessing a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF new-hire class.
- Ability to travel with a valid driver's license and acceptable driving record.
- Required to take all necessary steps to obtain security and/or other clearances required by customers.
- Must be able to lift 50 pounds and be active more than 50 percent of the time.
Company Overview
About Canon Solutions America, Inc. - We empower companies to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
As a wholly owned subsidiary of Canon U.S.A., we have sales and service locations across the U.S. Our parent company, Canon Inc., ranks third overall in U.S. patents granted and was named one of Fortune Magazine's World's Most Admired Companies.
We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and much more.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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